Collections Officer

In The Moment, For The Future At Genesis, care shows up in so many ways. We're a place where support runs deep, knowledge is shared freely, and people feel seen, heard, and valued. Whether you're just starting out or bringing years of experience, you'll find a team that lifts you up and helps you thrive. If you're looking for a workplace where wellbeing and belonging are part of the DNA, you've found it. What You’ll Do As a Collections Officer, you'll play an important role in supporting our Enterprise customers by managing overdue accounts with professionalism, empathy and a solutions-focused approach. Working closely with Account Managers and teams across the business, you'll help customers get back on track by identifying the best payment solutions, resolving issues and ensuring arrears are managed effectively. You'll also use your analytical skills to identify trends, improve processes and support better business outcomes. Some Of The Key Responsibilities Are Proactively manage overdue customer accounts through phone, email and written communication. Work with Account Managers to understand the root causes of arrears and identify the best path forward. Negotiate payment plans and recommend appropriate recovery actions where required. Prepare receivables reports and provide insights on overdue accounts and payment arrangements. Build strong relationships with internal teams to resolve payment issues and support positive customer outcomes. Identify opportunities to improve collections processes and ways of working. What You’ll Bring You’ll be a confident communicator who enjoys solving problems and building positive relationships. You’ll be comfortable having difficult conversations while remaining customer-focused and achieving the best outcome for both the customer and Genesis. We're Looking For Someone With At least 2 years' experience in collections, credit control, credit recovery or a similar role. Strong communication skills with the confidence to influence, negotiate and challenge when needed. Excellent attention to detail and the ability to manage multiple priorities. A customer-focused mindset with strong problem-solving skills. The ability to work collaboratively across teams and build trusted relationships. A proactive approach with a continuous improvement mindset. Experience in the energy industry or a contact centre environment would be beneficial but isn't essential. How We'll Help You Thrive At Genesis, we know that every moment matters - it’s not just about the mahi today, it’s also all the other benefits that set you up for a thriving future. Some Of Our Benefits Include Southern Cross medical insurance, plus life, trauma and income protection insurances Electricity and gas discounts and an extra 20 Power Shout hours per year. Up to 4% match on KiwiSaver contributions or 3% with our GenSaver allowance. Flexible working and leave options to support you to balance personal and professional needs. Annual wellbeing allowance, access to Best Doctors online service for you and your family and other wellbeing offerings. Career development opportunities and a supportive learning culture. We're proud of our strong culture, which makes Genesis a great place to work. Ensuring our people are safe at work and can be themselves is crucial, this is reflected in our focus on safety and wellbeing. We believe embracing diversity, embedding equity and being intentional about inclusion are essential to making Genesis a strong, innovative workplace where different backgrounds, perspectives and ideas thrive. Everyone’s journey is different At Genesis, we understand that everyone has unique needs and experiences. We’re committed to creating a recruitment process that is fair, accessible, and inclusive for all. If you require any adjustments or accommodations to participate fully in our hiring process, please don’t hesitate to let us know. We’re here to support you every step of the way. #J-18808-Ljbffr