Store Manager - Tahuna (Queenstown)

Patagonia is an outdoor apparel business like no other,“We’re in business to save our home planet.”As a certified B Corporation, the company is recognised internationally for its commitment to product quality and environmental activism – and now our one and only shareholder is our home planet with 100% of profits going to fight the environmental crisis. Founded by Yvon Chouinard in 1973, Patagonia is based in Ventura, California with offices around the world including in Tāhuna Queenstown, New Zealand. Our values stay true to a business that was started by a band of climbers and surfers, and the minimalist style they promoted. The approach we take demonstrates a bias for simplicity and utility –build the best product and provide the best service; examine our practices openly and honestly; protect our home planet; be just, equitable and antiracist; do it our way. We look for candidates with proven experience who thrive in a team-based atmosphere, individuals who are passionate about their communities, the environment and caring for others. We seek core Patagonia product users, people who love to spend as much time as possible in the mountains, ocean, and wild nature. Folks who deal well with ambiguity, learn on the fly, demonstrate sound judgment, and solve problems creatively are most successful with us. We’re looking for someone who builds and maintains relationships with ease and desires to put the customer at the centre of everything they do.We don’t want someone who can just do a job – we want the best person for the job. Yet we don’t look for “stars” seeking special treatment and perks. Our best efforts are collaborative, and Patagonia culture rewards the ensemble player, while it barely tolerates those who need the limelight. The Role: Our retail stores are where our brand comes to life, as the Store Manager, you’re the embodiment of the brand for our customers and our team. Based in our flagship Tāhuna Queenstown store and reporting to the Retail Area Manager, you will welcome, assist, and engage customers by providing a positive experience for everyone who visits – your store is a hub for environmental activism, community, sport, and positive vibes. You will focus on building relationships and act as a role model to your team. You will share your knowledge of core sports and products, your passion for the community, and your efforts to protect the local environment. By developing your retail team, you will ensure that our customer service experience is consistent, authentic, aligned with Patagonia’s core values, and best-in-class. You act as an ambassador for Patagonia in your store and community and have goals to expand your leadership. All employees are encouraged and empowered to creatively solve problems and put customers’ needs at the centre of everything we do. Inestablishingour presence in Aotearoa,we recognise the importance of the values that shape and strengthen communities across Aotearoa. We are inspired by the principles of Manaakitanga; creating an environment of care, generosity, and genuine hospitality for our customers and each other, and Kaitiakitanga; acting as guardians of the places we love through environmental stewardship and responsible action. These values align closely with Patagonia’s mission and help guide how we show up for our people, our communities, and our home planet. Responsibilities include: Lead and develop a high-performing team that delivers exceptional customer experiences aligned with Patagonia’s mission and values. Drive store performance by balancing commercial results, operational excellence, and community impact. Recruit, coach, and support a diverse team, fostering an inclusive and empowering store culture. Build strong connections with local community and environmental organisations, bringing Patagonia’s mission to life. Deliver engaging store events, campaigns, and experiences that strengthen customer and community relationships. Manage sales, inventory, labour, and key business metrics to ensure long‑term store success. Maintain a safe, welcoming, and visually compelling store environment for customers and employees. Act as a Patagonia ambassador, leading with integrity, sound judgement, and a commitment to protecting our home planet. About you: You’re a people-first leader who feels most at home building community, creating memorable customer experiences, and connecting others to the outdoors. Fly fishing is the hero sport of our Queenstown store, so whether it’s already a passion or you’re keen to learn, you’re excited by the opportunity to continue to grow the engagement in our fly‑fishing bar and the community it supports. To be successful you will be: An experienced retail leader with a track record of leading teams and delivering outstanding customer experiences. Passionate about people, with the ability to coach, inspire, and develop others to reach their potential. Commercially minded, with experience managing sales, operational performance, and business priorities. A confident decision‑maker who thrives in a dynamic environment and approaches challenges with creativity and sound judgement. A skilled relationship builder who connects easily with customers, colleagues, and community partners. Committed to creating an inclusive, safe, and respectful workplace where everyone can thrive. Love and familiarity of Fly Fishing, its culture, and the environments that support it (highly desirable). Passionate about the outdoors, environmental stewardship, and making a positive impact in your community. Aligned with Patagonia’s mission and values, with the humility, curiosity, and collaborative spirit to contribute to something bigger than yourself. Benefits: Patagonia provides employees with competitive benefits packages (unique to each role) that may include environmental internships, employee discounts, generous clothing allowance, activism hours, a nine‑day work fortnight, equal paternity leave, matching of charity donations, and much more. Equal Employment Opportunity: Patagonia is an equal opportunity employer. Patagonia recruits, employs, trains, compensates, and promotes without regard to race, religion, colour, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, or individuals with a disability. Patagonia is proud of our diverse workforce and encourages applications from diverse cultural backgrounds. Like our planet, our company is an interconnected network of ecosystems dependent on each other. Patagonia is a global community with members that seek to respect, uplift, and celebrate all the qualities that make each of us unique – members that look to champion justice, equity, and inclusion across our company and beyond Accessibility Support: Patagonia is committed to ensuring that our hiring process is accessible for talent of all abilities. If you require assistance and/or accommodation in the search and/or application process, please contact us at [email protected] with your full name, best way to reach you, and the accommodation needed to assist you with the application process. #J-18808-Ljbffr