Customer Specialist - Kaitaia Advice Centre (12-Month Fixed Term)

Looking for a role where you can make a real difference in your community while building valuable banking experience? At ASB, our customers are at the heart of everything we do. We're passionate about delivering exceptional service and helping New Zealanders get one step ahead. We're currently looking for a Customer Specialist to join our friendly Kaitaia Advice Centre on a 12-month fixed-term contract. As a Customer Specialist, you'll be the face of ASB for many of our customers, supporting them with a broad range of banking enquiries and everyday financial needs. You’ll build strong relationships, uncover customer needs, and connect people with the products, services and digital banking solutions that will help them achieve their goals. This is a full-time, Monday to Friday position, offering great work-life balance while being part of a close-knit team that plays an important role in the local community. We’re looking for someone who: Loves helping customers and building genuine relationships Has experience in customer service, retail, hospitality, tourism, contact centre or another people-focused environment Learns quickly and enjoys working in a fast-paced setting Is confident using technology and learning new systems Communicates effectively and works well with others Brings a positive attitude and a strong team mindset Previous banking experience isn’t required. If you’re passionate about delivering great customer experiences, we’ll provide the training and support to help you succeed. What’s in it for you? At ASB, you’ll join a team that’s committed to helping you grow and develop your career. Comprehensive training and ongoing coaching Competitive salary and benefits Health, life and income protection insurance A supportive and inclusive team culture Our Values Our values of Care, Courage and Curiosity guide everything we do. We are committed to creating an inclusive environment where everyone feels welcome, supported, and empowered to thrive. If you’re ready to join a team that genuinely cares about its customers, community and people, we’d love to hear from you. To serve a diverse community, we need a diverse organisation. We encourage applicants from allbackgrounds who bring unique perspectives and thinking styles that add to the culture andperformance of our team. #J-18808-Ljbffr