Key Account Manager

Key Account Manager at Enable. About the role As a Key Account Manager at Enable, you will play a pivotal role in nurturing and expanding relationships with our most significant clients. This position is designed for an individual who thrives in a dynamic environment and is passionate about delivering exceptional customer experiences. You will be responsible for developing strategic plans that align with our clients' goals while ensuring that Enable's offerings meet their evolving needs. Your expertise will be crucial in driving client satisfaction and fostering long-term partnerships that contribute to the overall success of the organization. Key facts Location: Palmerston North, Manawatu Engagement: Full-time Salary: Competitive, commensurate with experience Visa: Sponsorship available for the right candidate What you'll do Develop and maintain strong relationships with key clients, acting as their primary point of contact and advocate within Enable. Collaborate with clients to understand their business objectives and challenges, ensuring that Enable's solutions are tailored to meet their specific needs. Create and implement strategic account plans that drive growth and maximize revenue opportunities within assigned accounts. Monitor and analyze account performance metrics, providing insights and recommendations to clients to enhance their experience and outcomes. Coordinate with internal teams, including sales, marketing, and product development, to ensure seamless service delivery and alignment with client expectations. Conduct regular business reviews with clients to assess satisfaction levels, address concerns, and identify areas for improvement. Identify new business opportunities within existing accounts and work to expand the scope of services provided. Stay informed about industry trends and competitor activities, leveraging this knowledge to provide clients with valuable insights and recommendations. Prepare and present reports on account status, performance, and growth opportunities to senior management. Participate in industry events and networking opportunities to promote Enable's offerings and establish new connections. Assist in the development of marketing materials and case studies that highlight successful client partnerships and outcomes. Ensure compliance with company policies and procedures while maintaining a high standard of professionalism in all client interactions. Requirements Proven experience in account management or a similar role, ideally within the technology or software industry. Strong understanding of customer relationship management principles and practices. Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients. Demonstrated ability to develop and execute strategic account plans that drive business growth. Proficiency in data analysis and performance metrics to inform decision-making and strategy development. Strong problem-solving skills and the ability to navigate complex client situations effectively. Ability to work independently and collaboratively within a team environment. A results-oriented mindset with a focus on achieving targets and delivering exceptional client service. Bachelor's degree in business, marketing, or a related field is preferred. Familiarity with CRM software and other relevant tools to manage client relationships effectively. Nice to have Experience in a B2B environment, particularly in sectors such as technology, software, or consulting. Knowledge of project management methodologies and tools. Previous experience working with cross-functional teams to deliver client solutions. Understanding of digital marketing strategies and their application in client engagement. Additional language skills that could enhance communication with diverse clients. Skills & tools Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and CRM software (e.g., Salesforce, HubSpot). Strong analytical skills to interpret data and derive actionable insights. Excellent presentation skills, capable of conveying complex information clearly and persuasively. Ability to manage multiple accounts and projects simultaneously while maintaining attention to detail. Strong negotiation skills to secure favorable outcomes for both clients and the company. Practical notes This position is based in Palmerston North, Manawatu, and may require occasional travel to meet with clients or attend industry events. The role offers a competitive salary that will be determined based on the candidate's experience and qualifications. Enable is committed to fostering a diverse and inclusive workplace, and we encourage applications from individuals of all backgrounds. Candidates requiring visa sponsorship should indicate their eligibility in their application. Join Enable as a Key Account Manager and be a part of a team that is dedicated to delivering innovative solutions and exceptional service to our clients. If you are passionate about building strong client relationships and driving business success, we would love to hear from you. #J-18808-Ljbffr