Senior Business Manager

Senior Business Manager, Business Banking Britomart, Auckland Full time, Permanent position Reporting to the Area Manager, you will work as part of a regional team to deliver consistently excellent customer experiences to our business customers from a range of diverse industries. You will assist customers with their banking needs (with a strong focus on lending) and ensure the products and services used by the customer meet their needs. As a Senior Business Manager you should also proactively meet unexpressed customer needs by suggesting other Westpac products and services that may be suitable. Core responsibilities include: Customer experience (including NPS) and pro active contact to help to grow overall market share. Proactively assist with coaching, both 1:1 and team training Collaborate across the Westpac business to ensure best customer outcomes are delivered. Contribute your ideas and experience to the continuous improvement of Business Banking. Bring attitude and behaviours to work that contribute to a high-performance team culture. Nā tāu rourou | What will you bring? Comprehensive understanding of Business customers and their needs Knowledge of the financial services industry, including 3+ years banking/lending experience, preferably within a Business Banking environmentSolid understanding of pricing, compliance, credit risk and security documentation and ability to interpret business financial information Proven ability to build relationships with customers and a reputation for delivering excellent service Highly developed business acumen and well developed negotiation skills Excellent oral and written communication skills Experience engaging with business partners across the wider bank Ability to take ownership to act independently within agreed frameworks Ability to build networks both internally and externally and communicate with confidence Tertiary qualification in Business or Finance preferred. Immerse yourself in a supportive team environment, and receive some of the best banking, and lifestyle benefits in the market along with: 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best Additional purchased leave options up to 4 weeks per year Banking benefits and insurance discounts Career growth – we promote internal capability; we have programmes that recognise star performers Generous parental leave – and top up government paid parental leave School holiday subsidy - help you balance work and family during school holiday 2 Volunteer days per year Ko mātou tēnei | Our Organisation At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you! The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. Westpac New Zealand, established in 1861, is a leading bank offering comprehensive financial solutions for individuals, businesses, and government entities across the country. Banking Credit Intermediation Financial Services #J-18808-Ljbffr