Senior Business Manager

Senior Business Manager, Business Banking Britomart, Auckland Full time, Permanent position Mó te tūra About the Role Reporting to the Area Manager, you will work as part of a regional team to deliver consistently excellent customer experiences to our business customers from a range of diverse industries. You will assist customers with their banking needs (with a strong focus on lending) and ensure the products and services used by the customer meet their needs. As a Senior Business Manager you should also proactively meet unexpressed customer needs by suggesting other Westpac products and services that may be suitable. Core responsibilities include: Customer experience (including NPS) and pro active contact to help to grow overall market share. Proactively assist with coaching, both 1:1 and team training Collaborate across the Westpac business to ensure best customer outcomes are delivered. Ensuring strong risk management practices. Contribute your ideas and experience to the continuous improvement of Business Banking. Bring attitude and behaviours to work that contribute to a high-performance team culture. Nan ta(0; rourou What will you bring? Comprehensive understanding of Business customers and their needs Knowledge of the financial services industry, including 3+ years banking/lending experience, preferably within a Business Banking environment Solid understanding of pricing, compliance, credit risk and security documentation and ability to interpret business financial information Proven ability to build relationships with customers and a reputation for delivering excellent service Highly developed business acumen and well developed negotiation skills Excellent oral and written communication skills Experience engaging with business partners across the wider bank Ability to take ownership to act independently within agreed frameworks Ability to build networks both internally and externally and communicate with confidence Tertiary qualification in Business or Finance preferred Westpac Hei Wáhi Mahi Working at Westpac Immerse yourself in a supportive team environment, and receive some of the best banking, and lifestyle benefits in the market along with: 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best Additional purchased leave options up to 4 weeks per year Banking benefits and insurance discounts Career growth - we promote internal capability; we have programmes that recognise star performers Generous parental leave - and top up government paid parental leave School holiday subsidy - help you balance work and family during school holiday 2 Volunteer days per year Ko m(0;tou t(0;hene Our Organisation At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant 'W' on our building doesn’t just stand for Westpac - it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you! Tono mai in(0;ianei! We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities - your attitude and passion are as important to us as your experience, qualifications and capabilities. Mahi tahi t(0;atou, kaha ake t(0;atou Together Greater Applications close: 6 August 2026 Our culture is rich with stories of how our people like to help, our customers, our community and each other. This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them. Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated. #J-18808-Ljbffr