Onboarding Specialist

Onboarding Specialist at Implementation Services. About the role In the position of Onboarding Specialist at Cin7, you will be integral to ensuring that our clients experience outstanding support as they transition to our software solutions. Your primary responsibility will be to guide customers through the implementation process, aiding them in seamlessly incorporating our products into their business operations. Additionally, you will provide training to empower clients to maximize the benefits of our software. Key facts Location: Auckland, NZ Engagement: Full-Time Team: Implementation Services What you'll do Manage the entire onboarding journey for clients utilizing the Cin7 software, ensuring a seamless implementation experience from start to finish. Create detailed project plans and scoping documents that facilitate timely software delivery and integration. Foster and maintain strong, professional relationships with clients through consistent and reliable communication. Assist in efficient data migration processes, providing practical solutions that enhance client workflows and operations. Deliver thorough training sessions through various formats, including the Cin7 help site and direct client meetings. Support clients in installing any additional software required for successful product integration. Troubleshoot and resolve technical issues that arise during the onboarding phase, ensuring quick responses to client inquiries. Assess the effectiveness of the onboarding process by measuring it against established performance metrics. Develop and maintain technical documentation for the company's internal knowledge base to support ongoing learning. Collaborate with the development team to address client requests for new functionalities or software enhancements. Meet and exceed key performance indicators set by the department manager while fulfilling additional responsibilities as required. Requirements Proven experience in customer service and project management, with a track record of overseeing more than 10 small to medium-sized onboarding projects simultaneously. Exceptional communication skills, coupled with strong conflict resolution capabilities. A professional attitude with a dedication to providing high-quality customer service and the ability to work autonomously. A strong customer advocacy mindset, demonstrating a genuine interest in helping clients achieve their goals. Self-driven with excellent organizational skills, capable of juggling multiple projects at once. Technical proficiency in problem-solving and implementing necessary changes effectively. Relevant background in supply chain management, retail operations, inventory systems, or related fields. Basic knowledge of SQL, HTML, and CSS is preferred. Nice to have Experience in third-party logistics (3PL) and shipping operations would be advantageous. Skills & tools Strong proficiency in project management and customer relationship management (CRM) software. Familiarity with data migration techniques and software integration processes. Practical notes Visa sponsorship is available for qualified candidates who meet the necessary criteria. Enjoy a flexible hybrid work model that allows for three days of remote work each week. Take advantage of the option to work remotely for up to 30 days every six months from any location globally. Celebrate your birthday with a paid day off and participate in a company-wide Global Wellness Day. Benefit from comprehensive health insurance coverage, monthly social events, and discounts at local gyms and restaurants. Experience a relaxed dress code and a modern office environment that includes recreational facilities. A recruitment referral bonus is also offered to incentivize team members to bring in new talent. Join us at Implementation Services as an Onboarding Specialist and become a vital part of a team dedicated to delivering exceptional customer experiences. Your role will not only help clients navigate their onboarding journey but also contribute to their long-term success with our innovative software solutions. #J-18808-Ljbffr