Senior Operations Administrator

Support ACC's business customers Join a collaborative, supportive team focused on development and continuous improvement Three fixed-term opportunities available (4 months, 5 months and 10 months) About us | Mō mōa&4;t ACC is a trusted and high'performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future. You can find more about ACC and the work we do at www.acc.co.nz About the role | Mō te tōranga mahi The Senior Operations Administrator role sits within the Levy Administration team and is primarily responsible for a range of processing activities and technical decisions across varied work streams for our business customers. Your day will include gathering and assessing information from a variety of sources, then engaging directly with business customers through outbound calls and written communication to obtain information, resolve enquiries, and support first-contact resolution. You'll use your judgement to make decisions that ensure customers receive the right information at the right time and that the correct levy products are applied. You'll be part of a collaborative and supportive team who value self-development and the exchange of ideas to improve the customer experience for our business customers. This is an interesting and fast-paced role, and you'll have plenty of variety to keep you challenged and constantly learning. We have three fixed term opportunities: 4 months, 5 months and 10 months. These roles are based in Thorndon, Wellington. The appointing salary for this role is $61,766 - $68,629 based on experience. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme (9% contribution) with features like no mandatory employee contribution, optional life and income protection insurance. About you | Mōu You're a customer-focused problem solver who enjoys working through complex situations and delivering quality outcomes. You bring strong communication, sound judgement, and the ability to interpret and explain technical information in a way that others can easily understand. Our business customer base is varied, and some situations are complex, so you'll need to be able to demonstrate strong emotional intelligence and excellent communication skills (both written and verbal). You'll also bring: Customer-focused with strong phone and written communication skills, a commitment to first-contact resolution, and a proven ability to solve problems. The ability to research, analyse, and apply complex information. A continuous improvement mindset and the ability to adapt to changing priorities. A collaborative approach and commitment to supporting a positive, safe, and inclusive team culture. You must hold New Zealand work rights at the time of application. Working at ACC | Mō At ACC, we embrace the rich tapestry of Aotearoa New Zealand's cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It's important to us that people are free to be themselves at work. Here are some ways we encourage that: Employee networks to support our colleagues from diverse backgrounds. The option to explore flexible working that suits your needs and ours. #J-18808-Ljbffr