Customer Support Representative

At Komatsu New Zealand, you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role. The Opportunity: At Komatsu New Zealand, you'll become part of a business with more than 100 years of global success and a strong reputation for innovation, safety and customer support. Backed by over 60,000 employees worldwide and a growing network across New Zealand, we invest in our people through ongoing training, career development and a culture built on collaboration, respect and creating value together. Whether you're looking to grow your technical knowledge or build a long-term career, Komatsu offers the support and opportunities to help you succeed. An exciting opportunity has become available for a Customer Support Representative to join our Christchurch branch on a 12-month fixed-term contract. This role sits at the heart of our Aftermarket business, supporting customers with parts enquiries, quotations, order processing and logistics while working closely with our Service and Warehouse teams to ensure equipment downtime is minimised. You'll also proactively follow up quotations, identify sales opportunities and deliver an outstanding customer experience from enquiry through to delivery. Role Located: Christchurch, NZ What you’ll be doing Interpret and process customer parts enquiries across Komatsu product lines. Prepare quotations and follow up open opportunities to maximise parts sales. Coordinate customer orders, branch transfers and freight requirements. Support workshop requirements by ensuring parts are available for scheduled repairs. Maintain accurate inventory and customer records using Komatsu systems. Build lasting customer relationships through responsive and professional service. Work safely while contributing to a collaborative team environment. Komatsu Can Provide You With The Following Kiwisaver employer contribution matched to employee contribution up to 10%. Life and disability insurance. Free annual medical check. Flexible working hours where practical. Paid parental leave. Access to an array of technical training, personal development and upskilling. Plenty of discounts across retail, automotive, travel & health products. $3000 referral payment for referring a successful new employee to Komatsu. What We Are Looking For You’ll bring experience within a parts, customer service, warehouse or aftermarket environment and enjoy helping customers solve problems. Experience interpreting parts for heavy equipment, trucks, agriculture, automotive or industrial machinery will be highly regarded. You’ll Also Have Excellent communication and customer service skills. Strong attention to detail. Experience using computerised inventory or ERP systems. The ability to prioritise work in a busy environment. A positive attitude and commitment to safety. A current driver's licence (forklift licence advantageous). Komatsu offers a zero-harm culture in the workplace and a competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, and ethnicities from different generations. #J-18808-Ljbffr