Technology Business Partner - Manager

Management Level Manager Job Description & Summary Kia ora, Innovate. Build. Reinvent. Make your tech skills count at PwC New Zealand. At PwC, our purpose is clear: to build trust in society and solve important problems. This is a place to keep growing. You’ll learn from the best, take on meaningful challenges, and make a lasting impact for our clients, our communities, and Aotearoa. Ngā kōrero mo tēnei tūranga / About the role As aTechnology Business PartnerinNZiT, you willbe responsible forthe ownership,performanceand continuous improvement of enterprise applications within PwC New Zealand, while acting as the primary technology relationship manager for assigned Lines of Service. This roleoperatesas both a Service Owner and business partner, ensuring applications are stable,secureand aligned to business needs, while also supporting the adoption of global and local technology changes. The role acts as a key interface between the business, PwC Global IT andNZiT, balancing business-as-usual support with proactive service improvement and value realisation. Your day-to-day could include: Act as Service Owner for assigned applications, working with vendor/PwC IT ensuring service health, stability and performance aremaintained. Provide Level 2 and Level 3 support oversight for applications, ensuring effective triage,escalationand resolution of incidents. Coordinate major incidents and ensuretimelyrestoration of service through collaboration withNZiT, Global IT and vendors. Act as the primary technology relationship manager for assigned Lines of Service, building strong and trusted relationships with stakeholders Testing software as it is upgraded or introduced Translate business requirements, pain points and opportunities into actionable technology outcomes and service improvements. Identifyopportunities where technology can improve efficiency, reduce risk or enhance client delivery. Ngā pūkenga ka kawea mai e koe, ka whakawhanakehia rānei i tēnei tūranga / Skills you will bring or develop in this role A strong understanding of technology and how it can support better business outcomes. 5+years in application or service management of enterprise SaaS and hybrid platforms. Demonstrated success delivering service improvement initiatives that drive measurable savings or customer experience uplift. Strong vendor management, contractnegotiationand stakeholder engagement abilities. ITILv4Foundation Previousexperience with applicationssupportand understanding of the end-to-end client lifecycle in a professional services firm is desirable Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals Growth - Global network; leadership development; A.I. tools and training; formal learning pathways Wellbeing - $250 annual wellbeing allowance; Life & income protection; Sonder/EAP/Headspace; 15 days’ paid sick leave; group-rate health insurance (eligibility applies) Reputation - PwC is known for shaping tomorrow. Join us and you’ll accelerate your career while helping clients and communities solve their most important problems. Flexibility - Flexible working; supportive coaching culture Time off - Two paid recognition days off provided each year during our annual summer shutdown period; purchase up to two extra weeks’ annual leave Whānau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave Mō te aha tāu e tatari ana? / What are you waiting for? Ngā whakautu ki o pātai_/_Your questions answered Motuhake / Independence: Maintaining independence is fundamental to demonstrating that PwC has not been influenced by any relationships or situations that undermine our objectivity. This role requires an independence review process. Nau mai ngā tono wawe / We encourage early applications: This role may close before the listed date if we identify a suitable candidate. Atamai hangahanga / A.I. usage: Please note that secure, A.I.-enabled tools may support parts of our recruitment process, but all applications are reviewed and decisions made by our people. Travel Requirements Up to 20% Available for Work Visa Sponsorship? No Job Posting End Date #J-18808-Ljbffr