Customer Success Manager

Customer Success Manager at Algolia. About the role Algolia is seeking a strategic advisor to support our growing customer base in the APAC region. You will act as a primary partner for our clients, helping them maximize the value of our AI search platform while driving retention and adoption. Key Facts Location: Remote, East Coast Australia Engagement: Full-time On-Target Earnings: $142,000 to $170,000 AUD What you'll do Drive customer adoption, value realization, and retention. Build and maintain consultative relationships with key stakeholders. Align platform usage with specific customer KPIs and business objectives. Communicate product capabilities and the overall value proposition. Conduct regular business reviews to assess impact and plan future steps. Partner with Solutions Architects to manage technical implementations. Provide proactive recommendations to optimize platform performance. Document and report on the return on investment for clients. Identify and mitigate risks while anticipating potential challenges. Spot opportunities to expand existing partnerships. Analyze churned accounts to develop win-back strategies. Coordinate with internal teams to resolve account issues. Represent the voice of the customer to influence internal product feedback. Requirements 3+ years of experience in customer success, account management, digital consultancy, or project management, ideally within a SaaS environment. Must be located in the Australian Eastern or Central Standard Time Zone. Experience managing a portfolio of accounts for highly technical products. Proven ability to establish credibility and communicate across all organizational levels. Demonstrated ability to set priorities, drive decisions, and resolve complex issues. Experience coordinating with Sales, Legal, and Deal Desk teams for renewals and revenue optimization. Strong presentation, written, and verbal communication skills. Ability to manage time effectively and prioritize competing tasks. Skills & tools SaaS account management Technical product support Project management Stakeholder relationship building Revenue and renewal management Strategic business planning Practical notes This role is remote within East Coast Australia. Algolia operates a high-trust, flexible work model emphasizing individual output and impact. All official communication regarding this position will originate from an @algolia.com email address. We do not request payments or financial details during the recruitment process. #J-18808-Ljbffr