Consult Assistant

We have an exciting opportunity for aConsult Assistant to join our Team at our Manager Centre. This role is permanent, part-time, working 16 hours per week across Friday and Saturday. You will be the first point of contact for volunteers, visitors and staff in the Hospital department and reception. You will ensure all interactions are professional, positive, and aligned with SPCA’s values. Supporting with - Supporting the hospital team with reception duties, animal triage, vaccinations, worming, and processing animals from reception to consult Maintaining high standards of husbandry, hygiene, and animal handling in line with SPCA procedures and the 5 Freedoms of animal welfare Greeting visitors, volunteers, and staff positively, and ensuring the reception and consult areas are clean, welcoming, and fully stocked Processing paperwork and data entry accurately and efficiently to maintain smooth operations Supporting upset visitors and clients with empathy and discretion Collaborating with veterinary and hospital staff to ensure a steady flow of work and high-quality animal care Participating in Health & Safety initiatives and maintaining a safe environment for staff, volunteers, visitors, and animals About you You are an animal advocate with a passion for animal welfare, care, and education. You enjoy working with both people and animals in a fast-paced, hands-on environment. You will also have: Previous customer service and/or veterinary reception experience Animal handling experience (preferred) Excellent organisational and multitasking skills Strong communication and interpersonal skills, with the ability to build rapport with customers, staff, and volunteers The ability to manage confidential and sensitive information with integrity Resilience, empathy, and the ability to remain calm under pressure Flexibility and adaptability in a dynamic work environment SPCA PURRRKS At SPCA, working with purpose is just the beginning. Some of our purrrks include: A paid day off for your birthday (because you matter too!) A culture built on kindness, collaboration and growth Discounts and benefits including pet insurance and retail offers 24/7 wellbeing support when you need it #J-18808-Ljbffr