Customer Service Representative (NZ)

In the fun and super busy environment in central Auckland office to host this on-site Customer Service role is based in Auckland to help with project for a period of 6 months. The Customer Service Representative will be responsible for handling customer orders, inquiries, providing support after sales, improving customer experiences, and maintaining high levels of customer service both online and on site. Day-to-day tasks include responding to customer queries, resolving issues promptly, and gathering customer feedback for service improvement. Responsibilities This is a casual on-site role for a Customer Service Consultant based in Auckland, New Zealand. The Customer Service Consultant will be responsible for handling online customer orders, inquiries, providing support after sales, improving customer experiences, and maintaining high levels of customer service both online and on site. Day-to-day tasks include responding to customer queries, resolving issues promptly, and gathering customer feedback for service improvement. Pre-Sale & Order Management: Order Processing, Inquiry Handling, Order Placement, Abandoned Order Recovery After-Sales & Logistics Support: Resolution Management, Logistics & Claims, Product related after sales issues Showroom Operations & Sales: Customer Engagement, Visual Merchandising, Stock Coordination, Facility Security Skills & Experience Strong Interpersonal Skills for effective communication with customers Proven Customer Satisfaction and Customer Experience management abilities Experience in Customer Support and Customer Service roles Excellent problem-solving skills and attention to detail Ability to work well in a team and independently Prior experience in retail or furniture industries is a plus Relevant qualifications in Customer Service or related fields Capable of working in a fast-paced environment Casual Permanent | Grow With Us This role starts as a casual with strong potential to transition into a permanent full-time position within 6 months based on performance. If you are willing to learn with an excellent communication and problem-solving skills, we'd love to hear from you. #J-18808-Ljbffr