City Operations Admin: Process Improvement & Service Excellence

The City Operations & Transport Customer Experience team is the heart and backbone of our department, providing business support services that keep our core services running smoothly. Our team works across a diverse range of operational activities that help deliver essential services to the Napier community. We’re on an exciting commercial transformation journey and are looking for someone who enjoys bringing structure, organisation and continuous improvement to the way work gets done. This is an opportunity to join a team that’s not only focused on delivering excellent administrative support today, but also helping shape smarter, more efficient ways of working for the future. Te Āheinga - The Opportunity As a City Operations Administration Assistant, you’ll play a critical role in supporting multiple operational functions across Council. You’ll provide high-quality administrative support, manage information and records, coordinate service requests, and ensure our processes run smoothly and efficiently. This is a varied role that offers exposure to fleet and plant administration, finance and payroll processes, transport and roading, waste services, customer experience and service delivery and general operational support. You’ll be encouraged and supported to identify improvements, streamline processes and contribute to a better experience for both internal and external customers. Key aspects of the role include: Delivering exceptional customer service by responding to enquiries and coordinating service requests. Supporting fleet and plant operations through record management, maintenance coordination and supplier administration. Providing finance and payroll administration, including purchase orders, invoice processing and timesheet administration. Supporting waste services administration and maintaining accurate operational information and records. Identifying patterns, trends and reporting on insights for internal teams. Identifying opportunities to improve processes. Supporting and championing the implementation of new systems and ways of working across the department. Events and social activity coordination, fostering a culture of recognition and celebrating success across the department. He kōrero mōhou - About You You’re an experienced administrator who thrives in a fast-paced environment and enjoys juggling a variety of responsibilities. You’re highly organised, resilient and curious, with a natural ability to identify opportunities to make things work better. You’ll bring: Proven administration experience, ideally within a complex operational environment. Strong organisational skills and the ability to manage multiple priorities while maintaining accuracy and attention to detail. Excellent communication and relationship-building skills, with a genuine commitment to outstanding customer service. Confidence using technology and learning new systems quickly. A proactive mindset, willingness to challenge the status quo, and enthusiasm for continuous improvement. Energy, positivity and a collaborative approach that contributes to a great team culture. We’re looking for a bright spark who can quickly learn how things work today, while helping us design how we work tomorrow. If you’re passionate about business support, process improvement and delivering great customer experiences, we’d love to hear from you. Ngā painga mōhou - What we Offer 5 weeks annual leave after 2 years service Discounted Health Insurance Work Scheme + Eye Test Subsidy Retailer Discounts + Study assistance Employee Assistance Program (OCP) Quarterly values awards + Birthday vouchers + Social club Free flu vaccinations (annual) Ka Awatea Cultural Wānanga + NCC Kapa Haka Te Reo Māori language classes This is a permanent, full-time opportunity working 40 hours per week, Monday-Friday. You will be based at our operational site in Onekawa, Napier. The annual salary package for this role is between $66,223 - $74,013 (including KiwiSaver), with the final offer depending on your skills and experience. We will be interviewing applications as we receive them and may close the role when we have found the right person. He kōrero mō Te Kaunihera o Ahuriri - About NCC At Napier City Council, we are proud to be an equal opportunity employer that values diversity. We welcome applicants from all backgrounds and work to make our hiring process fair and accessible. If you need any support or adjustments during your application or interview, let us know—we’re happy to help! Our success is grounded in strong partnerships with Mana Whenua and Iwi, supported by our Māori Partnerships team, Te Waka Rangapū, which builds cultural capability through education and training. Before you join, you’ll need to complete pre-employment checks (including criminal background checks, with some roles requiring health screening and drug & alcohol testing). As an NCC employee, you may also be called on to support Civil Defence emergencies when our community needs us most. #J-18808-Ljbffr