Job Description
Intellihub in Auckland, New Zealand is seeking a Service Performance & Improvement Lead to cover parental leave. Reporting to the Head of Service Delivery, you will embed quality standards and drive continuous improvement across operational activities to deliver reliable, customer‑centric outcomes at scale. You will lead improvement initiatives, develop SOPs, analyse performance data and customer feedback, and facilitate root‑cause analysis to prevent recurring issues. #J-18808-Ljbffr
