Technical Consultant

Coevo | Consultant Role | 6-Month Contract, 20-40 hrs/week (with potential for further work) About Coevo Coevo is a growing, founder-led consultancy with people across New Zealand and Australia. We've deliberately chosen not to become a ServiceNow partner. That independence means we work purely in our customers' interest, bridging the Techngap between the customer, ServiceNow, and delivery partners rather than being tied to any one of them. Customers don't always know what they don't know, and that's exactly where we add value. We put our customers at the core of everything we do, and we take genuine pride in delivering quality work to an exceptionally high standard. If you're the kind of consultant who takes ownership of an engagement and won't let it leave your hands until it's right, we want to hear from you. The Role We're seeking a reliable, senior ServiceNow Technical Consultant to join our consulting team, delivering technical solutions on ServiceNow to meet our customers' operational and project objectives. You'll provide technical expertise to guide best-practice solutions, coach customers on key platform features, recommend enhancements, and contribute to solution design, enabling robust, scalable, and secure outcomes. This is a hands-on, consultant-facing role where your technical craft and guidance directly shape the customer's experience of our delivery. This is an initial 6-month contract engagement , with strong potential for further work beyond that for the right person. We're growing, and we want consultants who'll grow with us. What You'll Be Doing Designing, building, and configuring solutions across ServiceNow modules to meet customer requirements Developing scripts, workflows, integrations, and custom applications on the Now Platform Championing ServiceNow best practices, and coaching customers on key platform features as needed Contributing to scoping, estimation, and backlog grooming as a technical subject matter expert Solution consulting for customers on available features to achieve business outcomes, and contributing to solution design Working closely with Business Analysts and Architects to turn requirements into robust, scalable builds Managing update sets, source control, and release processes cleanly and consistently Supporting testing, defect resolution, and post-go-live stabilisation Documenting solutions and delivering training on deployed ServiceNow capabilities Contributing to customer Technical Governance Forums as required Contributing to quality assurance, review, and validation of delivery partner outputs Skill Set We're Looking For Minimum 3 years' experience working on the ServiceNow platform Primary focus on ITSM configuration and delivery (Incident, Problem, Change, Request Management), with experience across a minimum of 2 modules overall Experience integrating platforms with ServiceNow Experience with Flow Designer, Integration Hub, and REST/SOAP integrations Familiarity with Service Portal / UI Builder, CMDB, and core ITSM/ITOM configuration Understanding of ServiceNow architecture, data model, and platform best practice Experience with structured release/change practices Confident communicating technical decisions clearly to both technical and non-technical stakeholders Certified Technical Architect (CTA) or Certified Master Architect (desirable) Must-Have Capability Requirements These are non-negotiable for this engagement: Proven experience delivering complex ServiceNow implementations with ITSM as the core module - not just BAU configuration or admin work Senior-level consulting experience , able to work autonomously and confidently on customer engagements Certified ServiceNow Administrator (CSA) Minimum of 2 ServiceNow CIS certifications, including ITSM (e.g. CIS-ITSM plus one of CSM, HRSD, CIS-DF, Risk, Vulnerability Response) Contactable customer references demonstrating a track record of high-quality delivery. This is a condition of the role Why Coevo We're a growing consultancy that backs its people and its promises to customers in equal measure. If quality, accountability, and doing right by the customer matter to you as much as they matter to us, we'd love to talk. #J-18808-Ljbffr