Service and Relationship Manager

Experienced people leader with clinical registration Innovate and lead serving our local community Enjoy a generous package and great benefits We’re looking for a māia (courageous) and tika (authentic) senior leader to help achieve our vision. Summary Lead and inspire community mental health, addiction, and wellbeing services across Wairarapa, empowering high‑performing teams to deliver person‑ and whānau‑centred care while driving service excellence, cultural‑responsiveness, and positive community outcomes. Pathways | Mō mātou Pathways is a leading national provider of community‑based mental health, addiction, and wellbeing services in Aotearoa. We are all about ensuring every person using our services achieves equitable access and outcomes. Delivering high quality, innovative and responsive mental health and addiction community‑based services through Pathways (adult) and Real (youth) is what we do and ahakoa te aha (whatever it takes) is our spirit. We have been doing it for over 30 years, and support over 11,000 people each year. The benefits | Ngā āhuatanga kei a mātou Invest in your professional development and career Supporting your professional registration and supervision Prioritising coaching and support from your manager and team Be in a great place to work Role | Mō tēnei tūranga mahi As the Service and Relationship Manager in the Wairarapa, you will lead the region and report to the Regional General Manager. You will be part of a national group of leaders and managers who form the Pathways and Real national leadership team. You will have the cultural support of our Māori leadership to ensure we are tika and pono in all that we do. You will also have opportunities to develop your own capacity with Te Reo Māori, me ōna tikanga and matauranga Māori. This is a priority for Pathways and Real. We blend clinical competence and capability, partnering with our clinicians, community support workers, youth and peer specialists to deliver support that is person and whānau‑centred. Our practice is guided by evidence‑based frameworks, interwoven with trauma‑informed and peer principles. In this role, you will lead and inspire your team coaches to build highly engaged teams that deliver their best for our community‑based mental health, addiction, and wellbeing services. Your role supports both mental health and addiction and adult and youth services under the Pathways and REAL brand. This is a permanent full‑time role working 40 hours per week, Monday to Friday from 8.30am to 5.00pm. The role is based in Masterton with regional obligations and has a second on‑call rostered component. You | Mōu We’re looking for an exceptional senior manager, who enjoys a high‑energy environment to take the reins and support our community‑based mental health, addiction and wellbeing services. You’ll be comfortable working within a Māori context and familiar with Te Reo Māori and ōna tikanga. You are a resilient dynamic leader, great communicator and a self‑starter. You are happy to work autonomously, with compassion, and be a great individual with the ability to inspire those around you. You’ll thrive in the role because you enjoy supporting and mentoring your leaders, so every member is engaged and able to flourish and provide exceptional service to those we support. You’re innovative, self‑motivated, resilient, and an influencer of change, with a passion for evolving services and growing people. You will understand Te Tiriti o Waitangi and how that applies to practice. You will have a basic use and understanding of Te Reo Māori. You are a great writer, comfortable managing contracts, reporting and compliance requirements. You are an experienced crisis manager with demonstrable stakeholder networking skills. We’ve mentioned you need to have leadership experience, and great networking abilities, but we need something more. You will have a clinical background with experience working in mental health or addictions and knowledge of the wider health and social sectors, and you’ll be focused on providing person and whānau‑centred care. Navigating complex things won’t bother you because you are curious, love data and context, driven to make a difference by removing barriers and finding creative solutions alongside our valued partners. Applications close| Rā Katinga: 25th August 2026. Please note, this advert may close sooner if a suitable candidate is found. Contact | Whakapā: SallyPitts‑Brown – chief executive : [email protected] : +64212451133 For further information, visit our website www.pathways.co.nz Pathways are committed to healthy lifestyles and actively supports a smoke‑free environment. We encourage people with lived experience of mental illness & addictions to apply. #J-18808-Ljbffr