Customer Services Representative

We are the Citizen & Customer Services unit where our team is all about making our customer’s day – putting exceptional customer service at the centre of our Council. We provide the opportunity for customers to deal with us the way that best suits them, any time – online, email, phone or face-to-face at one of our 12 Service Hubs. About the role | Ko te mahi nei Be the first point of contact for the Council Respond to customer queries via phone, email, and in person Support the community with a wide variety of queries including rates bill queries, booking swimming lessons and arranging contractors to remove graffiti You have at least 4 years' previous experience in a customer service environment, ideally within a large or complex organisation. You have strong verbal and written communication skills, that allow you to connect and communicate well virtually and face to face. You will have experience with a variety of technology platforms, demonstrated competence within an Office 365 operating environment, excellent parallel processing keyboard skills, with proven ability to learn, navigate and use technology and multiple systems and tools whilst interacting with customers. You are customer-focused, able to think on your feet, have a positive attitude, and an ability to stay calm under pressure. Excellent attention to detail and the ability to bring a customer centric and solution mindset to providing exceptional customer outcomes. NCEA level 3 or equivalent work-related experience. What's in it for you? He aha ngā hua ki a koe? On-going training and development Join an award winning team - Winners of the CRM Contact Centre Industry -Public Services Award for 6 years running Working for the Christchurch City Council allows you to contribute directly to the community and make a positive impact on the lives of residents and visitors. You will alsobenefitfrom: Access to training programmes, workshops, and development opportunities Option topurchaseextra leave. Collaboration - exposure to wider areas of the organisation Benefits - a variety of benefits for Council staff from health schemes to retail discounts. Hours of work - You’ll work on a well‑planned rotating roster covering shifts between 5:00am and 10:30pm, including some evenings, Public Holidays and weekends where you’ll work one day across two weekends, followed by four full weekends off Interviews - We are expecting interviews to take place from the 1 st September2026 Start date - It is proposed successful candidates will start 26 th October 2026 Location - Initially roles will be based at Te Hononga Civic Offices, 53 Hereford Street, however after training is complete shifts may be based at any Christchurch City Council service hubs or facilities. Salary - The salary band for these positions goes from $67,635 - $75,150 perannum based on a 40 hour week. Starting salaries will be based on knowledge, skills and experience the successful candidate brings to the role, and relativities both, within the immediate team and in the broader organisation for the same or similar roles. Closing Date - Sunday 16th August 2026 Through collaboration, innovation, and a strong commitment to community, the council provides an environment where one's skills and passions can shine, making it an exceptional choice for those seeking purpose and impact in their career. Feel like youdon'tmeet every single requirement of the job description? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification. At the Christchurch City Council, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date. Central City | Post date: 06 Aug 2026 | Close date: 16 Aug 2026 23:00 | Expertise: Customer Service | Work Type: Permanent, Full-time Where it's possible to love what you do. #J-18808-Ljbffr