Relief Elective Booking Coordinator

Permanent, Full Time 80 hours per fortnight (1 FTE) Play a vital role in supporting patient access to timely outpatient appointments and elective surgery, contributing directly to excellent patient experience and service flow Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders. About the Role As a Relief Elective Booking Coordinator, youll provide essential support across both the Outpatient and Surgical Elective Booking teams, stepping into roles as needed to ensure smooth, accurate and timely scheduling for patients. Youll be responsible for maintaining waiting lists, processing referrals, coordinating theatre and clinic bookings, and supporting outsourced elective procedures when required. This is a varied, fastpaced administrative role where attention to detail, communication and customer service really matter. Youll work closely with clinical teams, patients, whānau and service managers to ensure bookings are completed efficiently, data quality is maintained, and service targets are met. Your work helps optimise clinic and theatre utilisation, reduces delays, and supports equitable access to specialist care. If you enjoy problemsolving, working across multiple services and being the goto person who keeps things running smoothly, this role is ideal for you. About the Team/Service/ Location Based at Hawkes Bay Fallen Soldiers Memorial Hospital, youll join a supportive Administration Services team that works collaboratively to deliver highquality booking, scheduling and patient support functions. Youll work closely with Booking Coordinators, reception teams, nurses, clinical secretaries, and service managers across Outpatients and Surgical Servic About you As a Relief Elective Booking Coordinator, you are reliable, organised and customerfocused. You will have: Excellent communication skills and the ability to engage with a wide range of people. Strong data entry and computer skills (Word, Excel, Outlook). A positive, solutionsfocused attitude and willingness to help. Ability to build effective working relationships and work as part of a team. Flexibility and adaptability to move between tasks and services as needed. Understanding of Te Tiriti o Waitangi and commitment to equitable service delivery. Experience with the ECA patient management system. Experience in the health sector or knowledge of elective services processes. Working at Health New Zealand Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community . We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. Submission deadline: 12th August 2026. If you have any questions about the role, please contact Sara Deeley, [email protected] We will review applications as received and may proceed with the recruitment process, before the closing date of this advert. Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position. Job details Job Reference: HAW10033 Location: North Island - Hawkes Bay - Hastings Job type: Permanent Full time Expertise: Non-clinical - Administration - Administration #J-18808-Ljbffr