Elective Booking Coordinator

Permanent Full-time 80 hours per fortnight 1 FTE) Play a key role behind the scenes in helping patients access timely care by coordinating essential outpatient and surgical services across Hawke's Bay. Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders. About the Role As an Elective Booking Coordinator, you will play a pivotal role in ensuring patients receive timely access to outpatient appointments, surgical procedures, and elective services. Working within a busy administration environment, you will coordinate bookings, manage waiting lists, liaise with clinical teams, and maintain accurate patient information to support the delivery of high-quality healthcare services. This is an excellent opportunity for someone with strong organisational skills and a passion for customer service. You'll work closely with a wide range of healthcare professionals while helping patients navigate their healthcare journey, ensuring services run efficiently and patients receive the care they need at the right time. About the Team/Service/ Location Our Outpatient and Surgical Services Administration Team is dedicated to supporting the smooth delivery of elective healthcare services across Hawke's Bay. We are a collaborative and supportive team focused on providing excellent customer service, maintaining high standards of data quality, and improving access to care for our community. Based in Hastings, you'll enjoy working in a vibrant region known for its warm climate, welcoming communities, and outstanding lifestyle opportunities. About you As an Elective Booking Coordinator, you will bring: Strong administrative, data entry, and computer skills, including experience using Microsoft Office applications. Excellent communication and customer service skills, with the ability to build positive relationships with patients, whānau, and healthcare professionals. The ability to manage multiple priorities, work accurately under pressure, and maintain attention to detail. A positive, flexible, and solutions-focused approach to work. A commitment to Te Tiriti o Waitangi, cultural responsiveness, and delivering equitable health outcomes. Previous booking and scheduling experience. Experience working within the health sector. Knowledge of patient management systems and elective services processes. Working at Health New Zealand Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position. Job details Job Reference: Job Reference: HAW10032 Location: North Island - Hawkes Bay - Hastings Job type: Job type: Permanent Full time Expertise: Non-clinical - Administration - Administration #J-18808-Ljbffr