Customer Specialist - Highland Park (Mandarin Speaker)

Customer Specialist - Highland Park (Mandarin Speaker) Customer Specialist Highland Park Advice Centre | 40 hours per week Monday - Friday At ASB, we're all about helping our customers get "One Step Ahead" by providing exceptional service and building lasting relationships. As the first point of contact for many of our customers, our Customer Specialists play a vital role in creating positive experiences while helping customers confidently navigate their everyday banking needs. Based in our Highland Park Advice Centre, you'll join a supportive team passionate about making banking simple, easy and convenient for the communities we serve. The successful candidate must be fluent in both Mandarin and English to support the needs of our diverse customer base. As a Customer Specialist, you'll be the welcoming face of ASB, helping customers with a wide range of everyday banking needs while identifying opportunities to improve their financial wellbeing. You'll support customers across multiple channels, educate them on digital banking solutions, and connect them with specialist teams when needed. You'll have meaningful conversations that help customers get the most from their banking experience while delivering service that is simple, personal and proactive. We're looking for someone who: Is fluent in both Mandarin and English Has previous customer service, retail or hospitality experience Enjoys building relationships and helping people Has strong communication skills and a genuine passion for customer service Is comfortable learning new technology and helping others use digital tools Demonstrates empathy, resilience and adaptability Has excellent organisation and time management skills Brings a positive, proactive and growth-focused mindset Enjoys working in a fast-paced team environment Why Highland Park? Highland Park is a thriving East Auckland community where you can build strong local relationships and make a genuine difference for customers. Surrounded by great cafés, retail and lifestyle amenities, and just a short drive from some of Auckland's beautiful eastern beaches, it's a location that offers both career opportunity and lifestyle appeal. Whether you're looking to deepen your banking expertise or take the next step in your career, Highland Park is a great place to do it. Working at ASB At ASB, our values guide everything we do. Kia Manaaki - Care We lift people with Care, putting our people, customers and communities at the heart of what we do. Kia Māia - Courage We act with Courage, protecting what is right and solving challenges together. Kia Mahira - Curiosity We lead with Curiosity, seeking different perspectives and continuously learning to create better outcomes. If you're passionate about delivering exceptional customer experiences and excited about helping customers thrive, we'd love to hear from you. To serve a diverse community, we need a diverse organisation. We encourage applicants from allbackgrounds who bring unique perspectives and thinking styles that add to the culture andperformance of our team. #J-18808-Ljbffr