Customer Services Consultant

OxfordFinance is part of the Turners Automotive Group. We provide flexiblefinancial solutions for individuals and small to medium business customers thatare easy to understand and simple to put in place. Who would suit this role? Inthis role, you will be the first point of contact for all inbound calls,assisting customers with their queries or re-directing to other departments ifrequired. This opportunity will suit someone who has previous customer services experience and is comfortable working in a call centre environment. It goes without saying that you will possess clear and confident communication skills and understand the importance of delivering a high standard of customer services on every call. What does the role entail? Receiving & handling inbound calls within agreed servicelevels; Assisting with insurance related enquiries & following up onunpaid premiums and/or cancellations; Management of all incoming mail and monitoring of general emailinboxes. What do we need from you? Previousexperience in a customer service role; either phone based or customerfacing; Stronginterpersonal skills with an unflappable, resilient nature; Exceptional timemanagement and organisational skills; High level ofcomputer literacy along with fast & accurate data entry. What you get from us? A great company culture (our employee engagement scores rank in the top 5% of companies measured); Training and development; A competitive salary which gets reviewed annually and team bonus; Life Insurance and free Will; Day off on your birthday on us; Team bonus Oxford Finance is an equal opportunities employer that encourages diversity in the workplace. If you want to learn more about working for Oxford Finance browse the link below to our People Page: https://turnerspeople.co.nz/oxford-finance/ #J-18808-Ljbffr