Customer Support Advisor

Below is a brief description of this vacancy This page outlines the vacancy and the key skills and responsibilities for the role. Customer Support Advisor Dargaville, New Zealand Reference: 6918314 Full-time opportunity Monday to Friday | Dargaville based Are you calm under pressure, confident on the phone and good at helping people find the right information? We are looking for a Customer Support Advisor to join our supportive Customer Support team, providing friendly, accurate and professional support to customers across the Kaipara district. This role is primarily phone based, so you will spend much of your day responding to customer enquiries, logging requests, providing clear information and helping connect people with the right Council services. There will also be reception and face to face customer service responsibilities, so the right person will be comfortable moving between phone, email, online and in person support. About the role In this role, you'll: Respond to customer enquiries by phone, email, online channels and at reception Provide information across a wide range of Council services, processes and systems Log, update and follow up customer requests so customers receive clear and timely support Process payments, complete daily banking tasks and support accurate record keeping Promote online self-service options and help customers use Council services with confidence About you We're looking for someone with excellent communication skills, a calm and customer-focused approach, and the ability to multitask in a fast-paced environment. You'll also bring: Experience in a busy customer service, contact centre, reception or administration environment Confidence handling high volumes of phone enquiries while staying calm, professional and helpful Strong computer skills, including confidence using phones, databases and Microsoft Office Good time management, attention to detail and the ability to work independently when needed Resilience, adaptability and a positive approach to supporting customers and the wider team What we offer Kaipara District Council offers a flexible, supportive, and inclusive team culture within a collaborative environment. We also offer: Competitive salary and laptop An emphasis on career pathways with ongoing professional development, study assistance options, and secondment and promotion opportunities 1 paid day off per year to volunteer in the Kaipara community Staff healthcare, banking and retail discounts A culture of health and wellbeing with free EAP services and regular staff wellness initiatives 5 weeks Annual Leave after 5 years' service At Kaipara District Council, the work you do matters. Every day, our people help shape the future of the district by working alongside communities, businesses and local organisations to deliver outcomes that make a real difference. We're a collaborative and supportive organisation guided by our values of mahitahi(teamwork), mana (integrity), pono (trustworthy),whakaute(respect), andmahiatemahi (make it happen). These values aren't just words on a wall - they influence how we work with each other, how we engage with our communities and how we approach the challenges and opportunities ahead. If you're looking for a role where your ideas are valued, your work has visible impact, and you're part of a team committed to making a positive difference for Kaipara, we'd love to hear from you. Please refer to the job description for more information, or contact Kevin Whitehead, People & Talent Advisor at [email protected] Please note that the preferred candidates will be required to undergo pre-employment checks, including criminal history and police vetting checks. When you apply for a job with us, we ask questions to assess your suitability for the role and ask you to upload a CV and covering letter. This information will be reviewed to assess how closely your experience and qualifications match the requirements of the job we are recruiting for. #J-18808-Ljbffr