Customer Care & Operations Manager

Lead Leaders and a customer-facing teams Senior operational leadership role across New Zealand and Australia Drive performance, develop leaders and influence business-wide outcomes Customer Care & Operations Manager Lead leaders. Build high-performing teams. Shape the customer experience. Lead Leaders and a customer-facing teams Senior operational leadership role across New Zealand and Australia Drive performance, develop leaders and influence business-wide outcomes About the Role This is a leadership role where your biggest impact won't come from managing day-to-day operations—it will come from developing the people who lead them. Reporting to the COO, you'll lead three Team Leaders responsible for a customer-facing function of approximately 30 people across New Zealand and Australia. Your focus will be on building leadership capability, creating accountability, driving operational performance and ensuring customers receive an outstanding experience at every stage of their journey. You'll work across multiple teams, using data and performance insights to improve outcomes, coach leaders, streamline processes and drive continuous improvement. You'll also collaborate closely with senior stakeholders across the business, making this a role where your ability to influence, communicate and make sound decisions is just as important as your operational expertise. If you're someone who enjoys developing leaders, empowering teams and creating a culture of high performance, this is an opportunity to make a genuine impact. About You This role is all about leadership. We're looking for someone who has experience leading leaders—not just managing a team, but coaching, developing and supporting people leaders to build high-performing teams of their own. Your background could be in customer service, operations, contact centres, retail, hospitality, logistics or another customer-focused B2B or B2C environment. What matters most is your ability to lead through others, communicate with confidence and make sound decisions in a fast-paced environment. You'll ideally bring: Experience leading multiple Team Leaders or people managers within a customer-facing environment A proven ability to coach, develop and empower leaders to deliver strong team performance Experience managing customer service or operational teams in either a B2B or B2C business Strong communication and stakeholder management skills, with the confidence to influence at all levels Sound commercial judgement and the ability to make decisions with confidence Experience using KPIs and performance data to improve engagement, productivity and customer outcomes A collaborative leadership style focused on accountability, continuous improvement and developing people What's on Offer This is an opportunity to join a successful, growing organisation in a senior leadership role where you'll have the autonomy to make a real impact. You'll play a key role in developing leaders, strengthening operational performance and shaping the customer experience across two markets, while working alongside an experienced executive team that values strong leadership and continuous improvement. #J-18808-Ljbffr