Technical Support and Migration Specialist

Technical Support and Migration Specialist Department: Customer Support (SuiteFiles) Employment Type: Full Time Location: SuiteFiles Description SuiteFiles is growing, and we are looking for a technically minded, customer-focused Technical Support and Migration Specialist to join the team in Wellington. This is a great opportunity for someone with application support or SaaS support experience who enjoys solving problems, building product knowledge, and helping customers get the most from technology. This is a hybrid role that combines technical support with customer migration work. You will work closely with customers, internal teams, and technical specialists to troubleshoot issues, support onboarding, and help deliver successful migrations into SharePoint and SuiteFiles. What you’ll be doing Provide technical support across the SuiteFiles platform, investigating issues, triaging tickets, and seeing queries through to resolution Help customers understand product functionality and explain technical concepts in a clear, user-friendly way Support customer migrations from other systems, including pre-migration checks and delivery coordination Work alongside internal teams including Support, Customer Success, Sales, and Product to deliver a seamless customer experience Contribute to process improvements, knowledge base content, and documentation that supports team efficiency and customer success Assist with testing, troubleshooting, and quality checks where product fixes or technical changes are required What we’re looking for You may come from an application support, SaaS support, or technical customer support background. This role will suit someone who enjoys solving problems, learning complex products, and working directly with customers to deliver practical solutions. We're looking for people with a positive, can-do attitude who enjoy getting stuck in, supporting their team, and contributing to our continued growth. Experience in a technical support, helpdesk, or application support role Strong customer communication skills and the ability to translate technical information for non-technical users Experience working in a Microsoft 365, SharePoint, or SaaS environment would be highly regarded Confidence investigating issues and troubleshooting across software applications Strong attention to detail, organisation, and the ability to manage competing priorities A curious, proactive mindset and genuine interest in technology and continuous learning Exposure to migrations, browser-based troubleshooting, APIs, SQL, PowerShell, or systems administration would be advantageous Why join us? Join a collaborative, inclusive, and supportive team environment with strong knowledge sharing Work in a growing New Zealand technology business with customers across New Zealand, Australia, the UK, USA, Canada, and South Africa Develop your skills across customer support, technical troubleshooting, product knowledge, and migration delivery Work closely with experienced leaders and specialists who are invested in your growth and success Hybrid working model with three in-office days each week in Wellington CBD Important to know The role is hybrid, with an expectation of three days per week in the office on Tuesday, Thursday and Friday. Some out-of-hours or weekend work may occasionally be required for migrations. Applications close 21 August 2026. #J-18808-Ljbffr