Posted 11 August, 2026
Customer Experience Transformation & Capability Lead
Contact Energy Ltd
Wellington, WGN, NZ
Full Time
Reference: e383f14474992034
Job Description
Contact Energy (Te Mata Hiko) seeks an Outstanding Customer Experience Change & Capability Manager to lead the OCX transformation within Retail. You will connect strategy, technology, operating model design, capability uplift and adoption to ensure change goes live and becomes part of how we work. This permanent role shapes the future operating model, builds capability for tomorrow's customer environment and guides people through change to deliver meaningful outcomes for customers and teams. #J-18808-Ljbffr