Job Description
Air New Zealand is seeking a Senior Specialist – Voice of the Customer to lead our enterprise MyVoice programme and help put the customer voice at the centre of decision making. You will collaborate across the organisation, manage the VOC roadmap, deliver insights, and champion data-driven improvements that support Our Future strategy. The role requires strong stakeholder influence, solid VOC methods, and hands-on use of tools such as Medallia, Qualtrics, Power BI, Excel and PowerPoint. #J-18808-Ljbffr
