Ride Consultant /Service Technician

Ride Consultant /Service Technician Ride Consultant / Service Technician SPECIALIZED NEW ZEALAND LIMITED Mount Eden, Auckland | Full time | Tuesday – Saturday Tools in one hand. Rider stories in the other. Want to work directly for one of the biggest bike brands in the world — then join our team at Specialized Auckland. We're after a Ride Consultant / Service Technician for Specialized Auckland — a hybrid role for someone who's as sharp on the shop floor as they are on the workstand. Around 60% of your week is in the workshop — repairs, servicing, bike builds — climbing to 80% through the summer peak. The rest? Out front with Riders, giving honest advice and selling the best bikes on the planet. This role will be part of our fulltime crew working Tuesday – Saturday. What you'll do Keep Riders Riding — own repairs, servicing and builds, start to finish Own the Service Experience — take work in with precision, set expectations, then beat them Deliver WOW Moments — listen hard, advise honestly, create Riders for life Drive Sales — inspire confident purchases and follow up every enquiry Master the Tools — workshop craft plus Lightspeed POS and Hubtiger Be Rock Solid — dependable, punctual, and always ready to roll with the team What you'll bring A genuine passion for cycling and the Specialized brand 2–3 years of high-performance retail or sales experience, with results to show for it 1–2 years as a bicycle mechanic (preferred) and real confidence with a toolkit Great communication and a team-first attitudeAvailability across weekends, the ability to lift 25kg+ and stand for long periods Why you'll love it World-class product, world-class training, and a crew that rides as hard as it works. 1974 We are riders—that fact has guided our every decision since 1974. When quality tires weren't around, we strove to make the best. When people wanted to ride cruisers in the dirt, we made the first production mountain bike. When roadies wanted to go faster, we doubled-down on carbon and built our own wind tunnel. And when we saw kids struggling to focus in school, we began supporting Outride to help promote better health through cycling. Specialized. Made for riders, by riders. #J-18808-Ljbffr