Senior Customer Insights Analyst

Apply your SQL and analytical expertise to support ACC's customer survey programme Design and manage survey sampling processes using large and complex datasets About us | Mō mātou ACC is a trusted and high-performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future. You can find more about ACC and the work we do here. About the role | Mō te tūranga mahi As a Senior Customer Insights Analyst, you will help turn complex data into meaningful insights that support better decision-making and improve customer outcomes. Working with a range of structured and unstructured datasets, you'll identify trends, uncover opportunities, and provide evidence-based insights that influence customer experiences, services, and processes. You'll work across the full analytics lifecycle, from data discovery and preparation through to insight generation, visualisation, and stakeholder engagement. Combining strong technical capability with curiosity and business understanding, you'll help ACC make informed decisions that deliver value for our customers and organisation. This is a fixed-term opportunity through to June 2027, within the Policy, Evidence & Insights team. Location: Wellington preferred; however, applications from candidates based in Albany, Manukau, Hamilton, or Dunedin will also be considered. About you | Mōu You are a curious and analytical professional who enjoys working with complex data and applying technical expertise to solve practical problems. You're comfortable working with both technical and non-technical audiences and can explain complex concepts in a clear and accessible way. We value potential and growth over perfection. If you meet some of the criteria and are excited about making a difference, we encourage you to apply if you: Have experience using SQL, DBT, and working with complex administrative datasets. Understand statistical and survey sampling principles and can apply them in practice. Can translate stakeholder requirements into technical solutions and sampling approaches. Communicate technical concepts and analytical findings clearly to a range of audiences. Demonstrate strong relationship management and collaboration skills. Can effectively manage competing priorities and contribute to larger pieces of work. Bring a growth mindset and enthusiasm for learning new tools and techniques. Hold a relevant qualification in statistics, mathematics, economics, or a related discipline. This role requires you to be eligible to work in New Zealand. Working at ACC | Mō At ACC, we embrace the rich tapestry of Aotearoa New Zealand's cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. Here are some ways we encourage that: Employee networks to support our colleagues from diverse backgrounds. The option to explore flexible working that suits your needs and ours. The appointing salary for this role will sit between $101,287 and $131,077, and we offer an additional 9% superannuation contribution. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme with features like no mandatory employee contribution, optional life and income protection insurance, and the flexibility to change to a locked plan at any time, ensuring your financial security now and in retirement. #J-18808-Ljbffr