Junior Support Engineer

• Permanent, Full-time
• Location (remote): New Zealand or Australia
• Salary package: AUD 60,000 to AUD 80,000 p/a

About the Company

Top booking engine platform designed to boost direct bookings for hotels. Launched in 2020, it offers a customizable, responsive interface and superior booking experience to outcompete OTAs, doubling conversion rates. With a global team based in Sydney, the company provides advanced features like user-friendly bookings, secure payments, member deals, and detailed customer journey data, enhancing reliability and scalability for all hotel brands.

About the Role:
As a Junior Support Engineer, you'll be the first point of contact for technical support, investigating and resolving issues, communicating with clients and partners, and contributing to the improvement of our platform. This role is ideal for a junior or aspiring software developer with a problem-solving mindset and an interest in gaining hands-on experience in a dynamic environment.

Responsibilities:

• Investigate and resolve incoming support tickets, escalating when necessary.
• Debug and fix issues related to TypeScript/React.
• Correct data-level errors in our MySQL database.
• Communicate effectively with clients to address and resolve support requests.
• Liaise with partners, such as RMS, to troubleshoot issues.
• Review error logs to identify and resolve recurring problems.
• Assist in testing software updates and features.
• Perform other administrative and technical tasks as required.

Requirements:

• Strong problem-solving skills with attention to detail.
• Excellent written and verbal communication skills.
• Basic proficiency in debugging TypeScript/React applications.
• Knowledge of MySQL databases and ability to perform basic queries and updates.
• Proactive and eager to learn, with the ability to work independently.
• Previous experience in a support or technical role is a plus but not required.

What We Offer:

• Competitive salary and benefits.

• Opportunities for professional growth and development.

• A supportive, dynamic, and innovative work environment.

• Flexibility for remote work.
• High-end equipment e.g. MacBook Pro, etc.

SourceIn (sourcein.co) has been selected as a preferred supplier for the business to identify and pre-screen candidates for the Junior Support Engineer role.