Administration Team Leader | Burwood Hospital

Christchurch- Burwood Hospital - Adult Rehabilitation Service Permanentfull time position working 40 hours per week Health New Zealand | Te Whatu Ora is firmly grounded in theprinciples of Te Tiriti o Waitangi and is committed to building a health systemthat serves all New Zealanders. About the role We are seeking a dedicated and skilled Adult RehabilitationService Administration Team Leader (1 FTE) to oversee the administrativefunctions that ensure smooth patient flow and effective support across our AdultRehab Services at Burwood Hospital. TheAdult Rehabilitation service consists of the Burwood Spinal Unit (BSU) andBurwood Adult Rehabilitation Unit (BARU).The Spinal Unit provides specialised spinal services across a catchmentfrom New Plymouth to Hastings and South - it provides inpatient rehabilitation,outpatient and reassessment services (both locally and peripherally in othercentres) and arranged admissions within the unit. The Burwood Adult Rehabilitation Unitprovides inpatient neuro and general rehabilitation services and general andconcussion outpatient services for under 65-year-olds. Both services are closely linked to the acuteservices at Christchurch Hospital site. This role plays a critical part in the integration ofpatient services, optimizing waitlist management, and maintaining a highstandard of quality and compliance with Ministry of Health (MOH) guidelines andACC contractual requirements. Key Responsibilities AdministrationIntegration: Oversee the cohesive operation of administrativetasks across the service, from booking to transcription. QualityControl: Conduct regular audits (e.g., DNA audits) to improvepatient experience and maintain compliance. TeamLeadership: Lead the administration team, manage workloads, andfoster a high-performance culture. Implement and review team protocols,standards, and performance metrics. SystemImprovements: Enhance processes to support data integrity,streamline workflows, and improve service delivery. OperationalSupport: Provide administrative input into planning andreporting, supporting efficient use of resources and alignment with bestpractices. PatientFlow Coordination: Ensure efficient patient flow through the Spinaland BARU Services, identify constraints, and collaborate with theleadership team to address any bottlenecks. ProjectParticipation: Contribute to various projects, ensuring timely,quality, and cost-effective service delivery. ResourceManagement: Maintain stock levels, oversee equipment maintenance,and ensure adherence to purchasing policies. Health& Safety Compliance: Maintain a safe work environment,ensuring compliance with all policies and undertaking audits as required. About you Skills and experience Essential: Supervisory/managementexperience leading/supporting an administrative team. Demonstratedsuccess in customer-focused leadership and service improvement initiativesand a desire for innovation. Experiencewith data management and information systems, with proficiency inadministrative tools (e.g., word processing and spreadsheets). Stronginterpersonal skills with the ability to handle sensitive issuesdiplomatically. Experiencein the healthcare sector or a large organization. Qualificationin people management or business/information processes. Strongorganizational and problem-solving skills. Excellentcommunication skills with a focus on patient-centered service. Abilityto prioritize tasks and manage multiple projects effectively. Familiaritywith health policies, quality assurance, and continuous improvementinitiatives. Working for Health New Zealand Health New Zealand | Te Whatu Ora is 'the weaving ofwellnesses. We're dedicated to ensuring excellent healthcare for the people ofAotearoa/New Zealand. The Equity Work Programme at Health NZ focuses on helpingeveryone in the health system think about equity when they do their work. Italso promotes the cultural change needed for the whole system to reach equityin health outcomes. Our people are at the heart of everything we do. Health NewZealand are committed to being good employers and honouring our equalemployment opportunity obligations. Our commitment to equity, diversity and inclusion Wewant to see the real you in your application and welcome the real you onboard if you come and work with us. Skills are gained across many areas ofour life, not just in formal employment. If you can demonstrate the skillslisted in the ad, but the experience was gained through whānau life,community or mahi aroha (volunteering) we encourage you to apply and shareyour story with us in your cover letter. Please note, we will be reviewing applications whenreceived and may proceed with the recruitment process, before the closing dateof this advert. Job details Job Reference: Job Reference: PC4459020 Location: South Island - Canterbury - Christchurch Job type: Job type: Permanent Full time Expertise: Non-Clinical - Administration - Administration #J-18808-Ljbffr