Job Description
One New Zealand is seeking a Service Centre Incident Lead to own real-time operational management of Enterprise customer incidents and Tier 2 recovery activities. You’ll ensure timely resolution, proactive communication and clear ownership across Enterprise, Consumer and 888 segments, coordinating response to maintain service continuity. The role is based in Wellington in a Hybrid environment. You’ll triage incidents, manage SLAs, and lead senior stakeholders during major events while coaching #J-18808-Ljbffr
