Chapter Lead - ServiceNow Engineering

Shape the future of one of ASB's most critical technology platforms ServiceNow sits at the centre of how technology services are delivered across ASB. From IT operations and service management through to cloud services and employee experiences, it's a platform that supports thousands of interactions across the bank every day. We're looking for an experienced technology leader to take ownership of the ServiceNow engineering chapter and help shape the next stage of its evolution. This is an opportunity to lead talented engineers, influence platform strategy, and contribute hands-on to solutions that have a real impact across the organisation. You’ll join at an exciting time. ASB continues to invest in new platform capabilities, including cloud service offerings and automation opportunities, creating plenty of scope to modernise, innovate and improve how technology services are delivered across the business. About the Team You’ll be part of ASB’s Infrastructure Chapter within the Digital & Engineering Practice, leading a team of ServiceNow engineers responsible for a platform that underpins critical technology and operational services across the bank. The squad works across areas including IT Service Management, IT Operations, CMDB, HR Operations and emerging cloud service capabilities. It's a highly visible environment where reliability, scalability and continuous improvement matter. About the Role This role combines people leadership, technical leadership and delivery. You’ll lead a chapter of engineers while remaining close to the technology, helping guide platform direction, mentoring team members, contributing to technical decision making, and ensuring the team is equipped to meet both current and future business needs. Working closely with Product Owners, Platform Leads and other engineering leaders, you’ll help shape roadmaps, uplift engineering capability, improve platform outcomes and ensure ServiceNow continues to evolve as a strategic capability within ASB. Key Responsibilities Lead and develop a chapter of ServiceNow engineers through coaching, mentoring and career development Build a high-performing engineering culture focused on learning, quality and continuous improvement Partner with Product Owners and Platform leaders to shape priorities and delivery outcomes Guide the design, implementation and evolution of ServiceNow capabilities across multiple modules Contribute hands-on to technical delivery, architecture discussions and engineering decisions Establish and maintain engineering standards, guardrails and best practices Drive workforce and capability planning to support current and future platform needs Collaborate across squads, platforms and technology teams to deliver integrated solutions Support platform resilience, operational excellence and ongoing service improvements Identify risks early and help drive pragmatic, sustainable outcomes About You You’re a people-first technology leader who still enjoys staying close to the craft. You’ve successfully led engineering teams in complex enterprise environments and know how to balance delivery, technical excellence and people development. You’ll be someone who enjoys building capability, creating clarity, mentoring others and bringing fresh thinking to established platforms. Just as importantly, you’ll be comfortable operating in large-scale environments where reliability, risk management and long-term sustainability are critical. Key Skills & Experience Significant experience leading technology or platform engineering teams Strong Infrastructure Engineering background within enterprise-scale environments Experience with ServiceNow and a solid understanding of key platform capabilities including: IT Service Management (ITSM) IT Operations Management (ITOM) HR Operations Experience shaping platform roadmaps and technical direction Strong coaching, mentoring and people leadership capability Agile and DevOps experience with a continuous improvement mindset Experience establishing engineering standards, tooling and governance practices Strong stakeholder engagement and cross-functional leadership skills Experience operating within highly regulated or complex environments Nice to have: Exposure to cloud service provisioning and automation capabilities Experience leading ServiceNow engineering teams Awareness of emerging AI and Generative AI technologies and how they can improve engineering productivity and customer outcomes Working for ASB At ASB, we’re committed to helping New Zealanders build better financial futures. We know great outcomes start with great people, which is why we invest in creating an environment where our people can do their best work and continue growing their careers. You’ll also enjoy: Flexible and hybrid working options Competitive salary and Short-Term Incentive opportunity Staff banking benefits and exclusive offers Life and income protection insurance Ongoing learning and career development opportunities Access to wellbeing initiatives and support services A diverse and inclusive culture where different perspectives are valued Make Your Mark If you’re an experienced engineering leader with strong ServiceNow expertise and you’re looking for an opportunity to influence platform strategy, grow high-performing teams and help shape the future of technology services at scale, we’d love to hear from you. To serve a diverse community, we need a diverse organisation. We encourage applicants from allbackgrounds who bring unique perspectives and thinking styles that add to the culture andperformance of our team. #J-18808-Ljbffr