Quality Lead

About Gallagher Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day, whether that’s protecting the world’s highest security environments or agricultural businesses, we care deeply about our people, their families, and our wider communities. Gallagher Security is on a mission to unlock more value for our customers through the power of our people and solutions - and right now is a pivotal moment in our evolution. We’re scaling with intent, driving an incredible growth trajectory with innovation and customer impact at the heart of everything we do. With operations across New Zealand, Australia, Asia, Africa, the USA, Canada, and Europe and exports to over 140 countries we’re building globally focused career pathways right here in New Zealand. As we expand our Hamilton-based teams, this is your chance to be part of a true Kiwi tech success story making a global impact. If you’re driven by passion and purpose to protect what matters most, come help shape the future of what’s possible with us. About the Role As Quality Lead - High Security, you’ll provide technical and people leadership across the quality discipline within our High Security Squad’s Product Development. You’ll help Gallagher Security deliver high-quality, reliable software by strengthening quality practices, designing fast and effective feedback loops, and embedding quality throughout planning, design, delivery and operation. You’ll be leading an experienced team of test analysts, working towards achieving the highest levels of product quality for our Government and Critical Infrastructure customers. What you’ll be doing: Define, implement and continuously improve quality standards, testing approaches and ways of working across agile delivery teams. Embed quality early into planning, design, refinement and delivery, creating fast feedback loops that surface risks and defects sooner. Champion automation, CI/CD practices, tooling and monitoring to reduce reliance on late-stage inspection and support safe, sustainable change. Partner with Engineering, Product, Project and Support teams to remove quality bottlenecks, guide release readiness and improve delivery outcomes. Lead, coach and mentor quality practitioners, supporting wellbeing, performance, development planning and career growth. About You You’re an experienced quality engineering leader who combines deep software testing expertise with a passion for coaching people, improving systems and helping teams build quality in from the start. You bring strong hands‑on knowledge across manual, automated, functional and non‑functional testing, and you understand how to design effective testing approaches that reduce risk, improve feedback loops and support fast, reliable delivery. You’re comfortable balancing hands‑on technical insight with people leadership, and you bring the judgement, communication and adaptability needed to lead through complexity and change. What you’ll bring: Significant experience in software testing or quality engineering within agile environments, ideally with 10+ years’ relevant industry experience. Strong experience across manual and automated testing practices, with the ability to shape fit‑for‑purpose test strategies that support quality throughout the software development lifecycle. Exposure to functional and non‑functional testing, including areas such as performance, security, reliability and release readiness. A proven ability to lead, coach and mentor others, with experience supporting performance, wellbeing and career development. Strong judgement, communication, problem‑solving and decision‑making skills, with the ability to assess and communicate quality risk effectively. Security requirements: To be considered for this role, you will be required to gain and maintain a security clearance (to at least Confidential level). To be eligible to obtain this security clearance, you must be an NZ permanent resident and have resided continuously in NZ or one of the 5 Eyes countries (NZ, USA, UK, Canada, Australia) for the past 5 years. Working at Gallagher You’ll be part of a global, future‑focused organisation where creativity and innovation are valued and supported. Working in an environment driven by collaboration, innovation, passion, craftsmanship and mutual respect, you’ll help achieve our team purpose to translate vision into exceptional creations. We also offer: Competitive salary and bonuses Hybrid flexibility (typically 3 days in the office a week, with additional onsite days required depending on work demands) KiwiSaver on‑top and Life and Disability insurance Mentorship and professional development opportunities A supportive team culture with team‑building events, creative inspiration trips and a fun environment Growth at Gallagher is constant, and we are building our team with like-minded individuals who relate to our story so that together we can continue to push the boundaries of what is possible. #J-18808-Ljbffr