Advice Centre Assistant Manager - Te Rapa

At ASB, our customers are at the heart of everything we do. Our Personal Banking team is on an exciting journey of transformation, focused on delivering innovative, personalised and convenient solutions that truly make a difference for our customers and communities. We're now looking for an Advice Centre Assistant Manager to join the ASB whānau at our Te Rapa Advice Centre. This is a fantastic opportunity for someone who is passionate about developing people, delivering exceptional customer outcomes, and helping create a high-performing team culture. This role provides leadership and support within our Te Rapa team, with a primary responsibility for leading, coaching and developing Customer Specialists as their reporting manager. This is a permanent full-time role (40 hours per week) working Tuesday to Saturday, based at our Te Rapa Advice Centre. Reporting to the Advice Centre Manager, you'll play a key role in supporting the overall leadership and performance of the branch. You'll help coordinate the delivery of ASB's products and services through the care, leadership and development of our frontline team, ensuring consistently great customer experiences. You'll work closely with the Advice Centre Manager to build capability, strengthen operational performance, and create a positive, inclusive environment where people feel supported to do their best work. As a hands-on leader, you'll be comfortable taking responsibility for the day-to-day operations of the branch and stepping in where needed. You may already be leading a team, or perhaps you're an experienced banking professional ready to take the next step in your leadership journey. Either way, you'll be passionate about developing people, delivering exceptional customer experiences, and helping your team achieve great outcomes. You're a people-focused leader who leads with Care , showing genuine commitment to customers, colleagues and community. You have the ability to influence, coach and support others while contributing to a high-performing, customer-focused environment. You'll also bring Courage - the confidence to make sound decisions, provide clear guidance, and navigate a highly regulated environment. You're proactive, resilient, and comfortable taking ownership while working collaboratively with others. Alongside this, you're naturally curious. Your Curiosity drives you to seek better ways of working, continuously improve performance, and support those around you to grow their capability and confidence. You’ll be someone who: Has a passion for helping customers and developing others Builds trust and credibility with diverse teams Leads by example and fosters a positive team culture Thrives in a regulated environment with strong attention to detail Why Te Rapa? Te Rapa is one of Waikato's busiest and most dynamic Advice Centres, providing a fantastic opportunity to build leadership capability, broaden your banking experience, and make a real impact for customers. Whether you're an established leader or looking to take the next step in your career, you'll be supported by a strong leadership team committed to your development and success. What's in it for you? This is an exciting opportunity to be part of ASB's Advice Centre network, offering genuine career progression across multiple teams, roles and locations. You'll join a diverse and inclusive environment, where we are united by our values and work together to help New Zealanders get ahead. At ASB, we offer: A competitive market salary Strong professional development and career pathways A supportive, fun and collaborative team environment Access to a wide range of employee benefits To serve a diverse community, we need a diverse organisation. We encourage applicants from allbackgrounds who bring unique perspectives and thinking styles that add to the culture andperformance of our team. #J-18808-Ljbffr