Customer Service Representative - Ecotricity

In the moment, for the future At Genesis, care shows up in so many ways.We’rea place where support runs deep, knowledge is shared freely, and people feel seen, heard, and valued. Whetheryou’rejust starting out or bringing experience with you,you’llfind a team that lifts you up and helps you thrive. Ifyou’relooking for a workplace where wellbeing,belongingand growth are part of the DNA,you’vefound it. What you’ll do We’reexcited to welcomea newCustomer Service Representative to our team based in our modern Auckland Central office. In this structured, fast-paced role,you’llbe the first point of contact for Genesis customers using our Ecotricity Products, delivering outstanding service while also supporting customer growth through both inbound and outbound interactions.You’llhandle customer enquiries, processtransactionsand provide advice - all while working as part of a collaborative, high-energy team. To set you up for success, we provide comprehensive paid training and on-the-job support, with clear pathways for ongoing growth and development as you build your skills and confidence.You’llwork40 hoursper week, Monday to Friday between 8am and 6pm.You'llreceive a great starting salary of $60,300. Onceyou’reestablishedand performing confidently in the role,hybrid working arrangements may be discussed. Some of your key responsibilities will include: Handle customer enquiries and transactions efficiently and professionally. Deliver quality service tomaximisesatisfaction and retention. Support sales through confident, customer-focused conversations. Build strong relationships and contribute to a supportive team environment. Identifyimprovements to enhance customer experience and efficiency. Process requests perproceduresand compliance. Accurately record interactions and actions in systems. Contribute to a high-performing, supportive team environment. What you’ll bring You’resomeone who enjoys working in a structured environment, takes pride in doing things properly, and stays focused even when things get busy.You’remotivated by achieving clear goals, learning new skills, and delivering consistent results for customers. You’llalso bring: Strong customer focus with the ability to listen, clarifyneedsand respond appropriately. Confidence using multiple systems whilemaintainingaccuracy and attention to detail. Clear,professionalwrittenand verbal communication skills. The ability to stay calm and objective during challenging customer interactions. A reliable, accountable approach to meeting commitments and following processes. A positive, resilient attitude and openness to feedback with a desire to keep improving. Howwe’llhelp you thrive At Genesis, we know that every moment matters -it’snot just about the mahi today,it’salso all the other benefits that set you up for a thriving future. Some of our benefits include: Southern Cross medical insurance, plus life,traumaand income protectioninsurances. Electricity and gas discounts and an extra 20 Power Shout hours per year. Up to 4% match on KiwiSaver contributions or 3% with ourGenSaverallowance. Paid training and ongoing development opportunities. Flexible working options onceestablishedin the role. Annual wellbeing allowance, Best Doctors access and a range of wellbeing initiatives. We’reproud of our inclusive, supportive culture and committed to creating a workplace where everyone can be themselves and succeed. Ready to join us? A role with purpose. A team withheart. A place where you can be yourself and do your best work - all while helping customers every day. Ifyou’reready to take the next step and grow your career with Genesis,we’dlove to hear from you. Getting to know you with Sapia We've partnered with Sapia to create a simple, flexible interview experience. You may be invited to complete a short online chat that helps us learn more about you beyond your CV, while providing you with personalised insights. Sapia supports our recruitment process, but all hiring decisions at Genesis are made by humans. Everyone’s journey is different At Genesis, we understand that everyone has unique needs and experiences. We’re committed to creating a recruitment process that is fair, accessible, and inclusive for all. If you require any adjustments or accommodations to participate fully, please let us know - we’re here to support you every step of the way. #J-18808-Ljbffr