Review Specialist | Wellington

Review decisions and support positive customer outcomes. Join a trusted organisation committed to recovery and injury prevention. Flexible working and 9% ACC superannuation contribution. 2 Permanent Opportunities | Wellington based. About us | Mō mātou ACC is a trusted and high'performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future. You can find more about ACC and the work we do at www.acc.co.nz. About the role | Mō te tūranga mahi We are looking for talented professionals to join our Review Specialist team. We have 2 Perm opportunities available within our Wellington hub. As a Review Specialist, you will review ACC decisions through the lens of customers and independent reviewers, identify opportunities for early resolution, and represent ACC at conciliations and review hearings when required. Working across diverse areas of ACC, you will contribute to quality decision making, support rehabilitation outcomes, and help deliver fair, customer-focused services that keep Kiwis safe at work, at home, and everywhere in between. The starting salary for this role is $90,039. Benefits Flexible working 9% ACC superannuation contribution no mandatory employee contribution optional life and income protection insurance You will bring: Strong analytical and problem-solving skills with the ability to work through complex issues. Experience managing conflict and navigating challenging conversations with confidence and empathy. Excellent written and verbal communication skills. Proven ability to build productive relationships with customers and stakeholders. Strong time management skills and the ability to prioritise competing demands. An interest in legislation, dispute resolution, case law and decision quality. Personal resilience and sound judgement when supporting people experiencing challenging circumstances. Understanding of Tikanga Māori, Māori dispute resolution processes, or Te Reo Māori would be advantageous. Requirements You must hold New Zealand work rights at the time of application. Working at ACC | Mō At ACC, we embrace the rich tapestry of Aotearoa New Zealand's cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It’s important to us that people are free to be themselves at work. Here are some ways we encourage that: Employee networks to support our colleagues from diverse backgrounds. The option to explore flexible working that suits your needs and ours. #J-18808-Ljbffr