D2C Lead

Lead the growth and performance of our Direct-to-Customer channel Build strong supplier partnerships and deliver a seamless customer experience Lead a small team and help shape marketplace operations across Briscoes and Rebel Sport This is an exciting opportunity to take the lead on Briscoe Group’s growing Direct-to-Customer channel across Briscoes and Rebel Sport. Reporting to the Head of Ecommerce & D2C, you’ll take ownership of the channel’s day-to-day operations and performance while helping shape its future direction. From bringing new suppliers onboard and building strong commercial partnerships to improving product content, fulfilment and customer experience, you’ll play a key role in unlocking new growth opportunities. You’ll also lead a small team, collaborate with teams across the business and explore new technology, automation and smarter ways of working to make our marketplace channel even stronger. Key responsibilities Drive the successful onboarding of high-potential sellers aligned with our category strategy Building strong supplier relationships and using performance insights to identify growth opportunities to oversee supplier account management Overseeing product setup, imagery, taxonomy and online content to ensure a high-quality customer experience Managing day-to-day marketplace operations across orders, fulfilment, delivery, returns and customer service Monitoring sales, supplier performance, SLAs and KPIs, and taking action where improvements are needed Resolving escalations across suppliers, systems, logistics and customer service with minimal customer impact Partnering with Ecommerce, Merchandise, IT, Logistics and the Contact Centre to improve processes and platform capability Exploring new technology, automation and tools that improve efficiency, product accuracy and customer experience Coach and developing your team to deliver high-quality work and strong performance What you’ll bring You’ll be a commercially minded professional who enjoys combining operational leadership, supplier management and continuous improvement. Ideally, you’ll bring: Around five years’ experience in Ecommerce, marketplace operations or a related role Retail experience, ideally across merchandising, buying, planning or product management A strong understanding of marketplace channels, supplier onboarding and the customer order journey Proven experience leading and developing a high-performing team Strong supplier, account and stakeholder management skills Confidence using sales and operational data to identify opportunities and improve performance Strong project management, organisation and problem-solving skills Excellent attention to detail across product content, imagery and taxonomy A proactive, results-focused approach and the ability to manage competing priorities Experience with marketplace platforms or Ecommerce tools would be an advantage. About us Briscoes Homeware and Rebel Sport are two of New Zealand’s most recognised retail brands. As an NZX-listed company and one of the country’s leading retailers, Briscoe Group is entering an exciting period of growth and transformation. We’re proud to be an Equal Opportunity Employer, a Platinum Partner of First Foundation, and a supporter of Cure Kids. If you have any questions or need further information, please contact Julia Budge, the People and Talent Specialist at [email protected]. Applications Close:18 August 2026 You must be eligible to work in New Zealand or hold NZ Permanent Residency or Citizenship. All applications are treated in strictest confidence. We may use AI-assisted technology as part of the recruitment process to help review and order candidates based on the information they provide and their suitability for the role. The technology supports, but does not replace, human decision-making and does not make automatic decisions about whether a candidate progresses through the recruitment process. #J-18808-Ljbffr