Collections Officer

At Genesis, care shows up in so many ways.We'rea place where support runs deep, knowledge is shared freely, and people feel seen, heard, and valued. Whetheryou'rejust starting out or bringing years of experience,you'llfind a team that lifts you up and helps you thrive. Ifyou'relooking for a workplace where wellbeing and belonging are part of the DNA,you'vefound it. Whatyou'lldo: As aCollections Officer,you'llplayan important rolein supporting our Enterprise customers by managing overdue accounts with professionalism,empathyand a solutions-focused approach. Working closely with Account Managers and teams across the business,you'llhelp customers get back on track byidentifyingthe best payment solutions, resolvingissuesand ensuring arrears are managed effectively.You'llalso use your analytical skills toidentifytrends, improveprocessesand support better business outcomes. Some of the key responsibilities are: Proactively manage overdue customer accounts through phone,emailand written communication. Work with Account Managers to understand the root causes of arrears andidentifythe best path forward. Negotiate payment plans and recommendappropriate recoveryactions whererequired. Prepare receivables reports and provide insights on overdue accounts and payment arrangements. Build strong relationships with internal teams to resolve payment issues and support positive customer outcomes. Identifyopportunities to improvecollectionsprocesses and ways of working. Whatyou'llbring: You'llbe a confident communicator who enjoys solving problems and building positive relationships.You'llbe comfortable having difficult conversations while remaining customer-focused and achieving the best outcome for both the customer and Genesis. We'relooking for someone with: At least 2 years' experience in collections, credit control, creditrecoveryor a similar role. Strong communicationskills with the confidence to influence, negotiate and challenge when needed. Excellent attention to detail and the ability to manage multiple priorities. A customer-focused mindset with strong problem-solving skills. The ability to work collaboratively across teams and build trusted relationships. A proactive approach with a continuous improvement mindset. Experience in the energy industry or a contactcentreenvironment would be beneficialbutisn'tessential. Howwe'llhelp you thrive At Genesis, we know that every moment matters - it's not just about the mahi today, it's also all the other benefits that set you up for a thriving future. Some of our benefits include: Southern Cross medical insurance, plus life, trauma and income protection insurances Electricity and gas discounts and an extra 20 Power Shout hours per year. Up to 4% match on KiwiSaver contributions or 3% with our GenSaver allowance. Flexible working and leave options to support you to balance personal and professional needs. Annual wellbeing allowance, access to Best Doctors online service for you and your family and other wellbeing offerings. Career development opportunities and a supportive learning culture. We're proud of our strong culture, which makes Genesis a great place to work. Ensuring our people are safe at work and can be themselves is crucial, this is reflected in our focus on safety and wellbeing. We believe embracing diversity, embedding equity and being intentional about inclusion are essential to making Genesis a strong, innovative workplace where different backgrounds, perspectives and ideas thrive. Ready to join us? A role with purpose. A team with heart. A place where you can be yourself and do your best work - all while shaping the future of energy in Aotearoa New Zealand. Ready to discover what's possible and how far you could go? We'd love to hear from you. This could be your moment, Everyone's journey is different At Genesis, we understand that everyone has unique needs and experiences. We're committed to creating a recruitment process that is fair, accessible, and inclusive for all. If you require any adjustments or accommodations to participate fully in our hiring process, please don't hesitate to let us know. We're here to support you every step of the way. #J-18808-Ljbffr