Software Engineer

Mō te tūranga | About the Role You’ll design and maintain automation solutions across contact centre platforms and integrations, working with engineers, platform specialists, vendors and stakeholders to improve quality and reduce delivery risk. What you’ll be doing Build and maintain automated functional, API, integration, regression and end-to-end tests. Embed testing into CI/CD pipelines and support shift-left practices. Review requirements, identify quality risks and support release readiness. Investigate defects and contribute to continuous improvement. What will you bring? Experience in Microsoft Dynamics 365 development and contact centre environments. Strong automation testing experience across API, integration, regression and end-to-end testing. Good understanding of quality engineering, CI/CD, DevOps and Agile delivery. Knowledge of software development principles and at least one modern programming language. Strong troubleshooting, communication and stakeholder engagement skills. Nice to have Experience with CCaaS, PureCloud, IVR or telephony solutions. Experience with tools such as Postman, Selenium, Playwright, Cypress, Jenkins or CloudBees. Experience with Java, Spring Boot, Splunk, Dynatrace, Docker, Kubernetes or cloud-native environments. Experience in banking, financial services or another regulated industry. Ko mātou tēnei | Our Organisation At Westpac, we’re working together to build a fairer and stronger NewZealand for our people, customers, and communities. For over 160years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you! The people of Aotearoa, NewZealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. Tono mai ināianei! Mahi tahi tātou, kaha ake tātou | Together Greater Applications close: 20 August 2026 Our culture is rich with stories of how our people like to help, our customers, our community and each other. This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them. Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated. #J-18808-Ljbffr