Client Services Support, Health and Benefits

This role will work alongside Account Managers in our Health & Benefits team and will be part of the team that provides contact for member services for group life and health insurance clients. Key areas of accountability will include all aspects of member services for clients and their employees, assistance with claims and underwriting management, client database management, and liaison with insurers.

The Role

Working with the account managers, help manage claims progress, including answering client
enquiries and arranging the completion of claim forms and filing claims with insurers
Monitor & confirm that clients are in receipt of claims settlements, either direct from insurer or
through WTW
Help manage the underwriting process for top-ups and voluntary covers through liaison with
clients and insurers, including providing quotes for voluntary applications
Assisting with annual renewal request, updates, completion letters and submitting to insurers
Follow up insurers in relation to renewals, applications & checking renewal data
Managing the overall health care plan requirements within the team and liaising with the medical
providers
Managing the medical onboarding, leaving and other queries where required
Managing member enquiries via email and phone
Invoice and manage insurer commissions
Keep internal client databases up to date

The Requirements

Strong Administrative skills with excellent knowledge of Excel and Word
Excellent interpersonal and communication skills with customer service experience.
Demonstrated ability to deal with claims in group life and/or health insurance and/or underwriting
High attention to detail
Ability to manage expectations and requirements of multiple stakeholders
eGlobaL experience is an advantage
Sound judgment and decision-making skills
Previous experience in Life insurance or health insurance would be advantageous

At WTW, we believe that a culture of inclusion and diversity is critical to our business. It's not a separate initiative - rather it's fundamental to everything we do. We are an equal opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds.

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