Posted 15 August, 2026
Helplines Counsellor
Presbyterian Support Northern
Auckland, AUK, NZ
Full Time
Reference: 2b40d673d8a6bdf9
Job Description
Ko mātou tēnei I This is Us We believe that everyone should be able to actively contribute to their community and thrive. Our team of 900 stretches from Taupo to Whangarei, and provides access to critical health and social services. We are renowned for our core services Enliven, Family Works, Lifeline and Shine. Everything we do is informed by our purpose to enable our clients to have a better life; and our values of Hope, Trust & Integrity, Compassion, Partnership, Tangata Whenua. For more than half a century, Lifeline Aotearoa has been there helping New Zealanders in crisis or distress. Lifeline provides a 24/7 nationwide helpline and text-line counsellingservice to support the emotional and mental wellbeing of our callers and communities. Te Kowhiringa I The Opportunity Our Lifeline Counsellors work allocated shifts on a fortnightly basis to answer calls across our helplines and or text message line. The shifts are from 7am to 3.30pm and 3.30pm to 12.00am. You must be able to do both of these shifts and be able to work one weekend a fortnight. Ngā pūkenga kei a koe I Your Skills and Experience You will have: A Social Services related degree (Counselling, Social Work) Experience providing counselling support Be registered with a professionally body like NZAC , NZCCA or SWRB Able to work flexible working hours, including evenings and weekends. Have a passion for supporting people when they are most distressed in a way that is empowering and effective. Can work 32 or 40 hours per week. Live in Auckland - no remote work Ngā āhuatanga hirahira o te mahi nei I Highlights of Working with Us We are committed to creating a diverse work place where you can look forward to feeling included and valued for your contribution. Examples of our commitment, include that we are a dementia friendly organisation, a DVFREE Tick Accredited employer, a member of Te Uru Tāngata Centre for Workplace Inclusion; and a member of the Pride Pledge. In addition to having a significant impact on the wellbeing of others and saving people's lives, we are able to offer you access to: Monthly professional external supervision Opportunities for ongoing professional and career progression An opportunity to have your personal development financially supported through our PSN scholarship programme Access to free professional and external counselling, support and advice through our Employee Assistance Programmes A range of discounts from services and products through our BOOST programme Recognition if you successfully refer any friends or family to work for PSN Formal recognition of your service, from five years of service with us Kiwi saver paid in addition to your salary Ability to purchase up to an extra 10 annual leave days #J-18808-Ljbffr