Infrastructure Engineer

Kowaimātou- About us Kiaora.We'reFoodies.You know New World,PAK'nSAVEandFourSquareright?That'sus! With 300+ stores and over 27,000 Foodies acrossTeIka-a-Maui, our North IslandCo-op hasthe privilegeof helpingNew Zealanders get more out of life.Locallyowned, we reflect the communities weserve,andwecelebrate our people - our taonga, every day for being uniquely them. Our Support Centre is 1,000+people strong, which includes 300+ IT employees, who all play a vital role in ensuring the cogs of our Co-op stay turning and our systems stay 'byte'-sized and 'bug'-free. TeTūranga- About the role We'reon the hunt for a self-motivated and keen Infrastructure Engineer to join the team. You will be working in a customer-focused, high-performing IT Operations function, keeping things ticking across our 2000+ servers! As an Infrastructure Engineer you will work alongsidea strong teamof Infrastructure Engineers as well as a range of stakeholders through the business. We are looking for an Infrastructure Engineer to join our team to support our existing deployments as well as expand our infrastructure. Ifyou’rekeen to join a forward-thinking team and help drive the business forward withnew technologiesand play a pro-active role in influencing our infrastructure strategies, then apply today! Whatyou'lldo Act as the first point of contact for IT Infrastructure support, delivering exceptional customer service and technicalexpertise. Administer, support, andmaintainenterpriseInfrastructureplatforms, includingCitrix, VMware, Active Directory, Exchange, endpoint security, proxy services, email security, Commvault, SCCM, Acronis, and other core technologies. Manage and prioritise theInfrastructuresupport queue, ensuring incidents and service requests are resolved within agreed SLA and KPI targets. Investigate, troubleshoot, and resolve infrastructure incidents and service requests ina timelyand effective manner. Escalate major incidents and high-priority issues asrequiredto ensure prompt resolution and minimise business impact. Contribute to end-to-end Infrastructure operational processes, reporting, capacity planning, and continuous service improvement initiatives. Provision, install, configure,operate, monitor, andmaintaininfrastructure hardware, software, and associated services. Collaborate with internal teams, vendors, and stakeholders to deliver secure, reliable, and high-performing infrastructure services. Maintainaccuratetechnical documentation, operational procedures, and knowledge management resources. Ngāpainga- What we offer We’recommitted toproviding awesome experiences for our people, includingoffering a range of benefits Free carparking,we'vegot over 1,000 carparks including36EV plugs Onsite café with subsidised meals, mini mart, 5% discount at our retail stores Flexible working options, a day off on your birthday Inhouse learning and development courses, flu vaccinations, and social network groups (we call them Tribes) He kōreromōu- About you You may currently be a Senior End User Compute/Desktop Support Engineer within a large organisation, or an Infrastructure Engineer in a smaller environment looking to take the next step in your career. Most importantly, you will be passionate about technology, eager to learn, and motivated to grow your infrastructureexpertisewithin a supportive team environment. Keys to your success in this role: 1-3 years' experience in IT Infrastructure or similar technical support role. Experience building positive working relationships and collaborating effectively within a team environment. Citrix, VMware, Enterprise Storage, Group Policy, Active Directory, Exchange, Anti-Virus, Skype, Proxy, Email Security, Commvault, Acronis, SCCM, and infrastructure monitoring tools. A proactive approach to problem-solving, with a willingness to challenge the status quo and contribute to continuous improvement initiatives. A solid understanding of infrastructure and network architecture principles. The ability to adapt to changing priorities and effectively manage competing demands. Strong communicationskills, with the ability to engage effectively with both technical and non-technical stakeholders. Experience with PowerShell scripting and Microsoft Intune would be highlyadvantageous. Why Join Foodies? Experience awesome. Achieve awesome. BeAwesomelyyou. We'reproud to have a focus on Diversity & Inclusion here at Foodiesandwelcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau. We encourageyou to apply with all your awesomenessand welcome yourdiverse background, includinganydisability,additionalhealth and mental health needs, and/or neurodiversity. If you require accessibility support to ensure you can fairly access our recruitment process, please reach out to [email protected]. Don't 'cart' around - apply now! $80,000 - $100,000 a year #J-18808-Ljbffr