Administration Team Leader | Burwood Hospital

Christchurch - Burwood Hospital - Adult Rehabilitation Service Permanent full time position working 40 hours per weekHealth New Zealand | Te Whatu Ora is firmly grounded in theprinciples of Te Tiriti o Waitangi and is committed to building a health systemthat serves all New Zealanders. About the role We are seeking a dedicated and skilled Adult RehabilitationService Administration Team Leader (1 FTE) to oversee the administrativefunctions that ensure smooth patient flow and effective support across our AdultRehab Services at Burwood Hospital. TheAdult Rehabilitation service consists of the Burwood Spinal Unit (BSU) andBurwood Adult Rehabilitation Unit (BARU).The Spinal Unit provides specialised spinal services across a catchmentfrom New Plymouth to Hastings and South - it provides inpatient rehabilitation,outpatient and reassessment services (both locally and peripherally in othercentres) and arranged admissions within the unit. The Burwood Adult Rehabilitation Unitprovides inpatient neuro and general rehabilitation services and general andconcussion outpatient services for under 65-year-olds. Both services are closely linked to the acuteservices at Christchurch Hospital site. This role plays a critical part in the integration ofpatient services, optimizing waitlist management, and maintaining a highstandard of quality and compliance with Ministry of Health (MOH) guidelines andACC contractual requirements. Key Responsibilities Administration Integration:Oversee the cohesive operation of administrative tasks across the service, from booking to transcription. Quality Control:Conduct regular audits (e.g., DNA audits) to improve patient experience and maintain compliance. Team Leadership:Lead the administration team, manage workloads, and foster a high-performance culture. Implement and review team protocols, standards, and performance metrics. System Improvements:Enhance processes to support data integrity, streamline workflows, and improve service delivery. Operational Support:Provide administrative input into planning and reporting, supporting efficient use of resources and alignment with best practices. Patient Flow Coordination:Ensure efficient patient flow through the Spinal and BARU Services, identify constraints, and collaborate with the leadership team to address any bottlenecks. Project Participation:Contribute to various projects, ensuring timely, quality, and cost-effective service delivery. Resource Management:Maintain stock levels, oversee equipment maintenance, and ensure adherence to purchasing policies. Health & Safety Compliance:Maintain a safe work environment, ensuring compliance with all policies and undertaking audits as required. About you Skills and experience Essential Supervisory/management experience leading/supporting an administrative team. Demonstrated success in customer-focused leadership and service improvement initiatives and a desire for innovation. Experience with data management and information systems, with proficiency in administrative tools (e.g., word processing and spreadsheets). Strong interpersonal skills with the ability to handle sensitive issues diplomatically. Desirable Experience in the healthcare sector or a large organization. Qualification Qualification in people management or business/information processes. Key Competencies Strong organizational and problem-solving skills. Excellent communication skills with a focus on patient-centered service. Ability to prioritize tasks and manage multiple projects effectively. Familiarity with health policies, quality assurance, and continuous improvement initiatives. Working for Health New Zealand Health New Zealand | Te Whatu Ora is 'the weaving ofwellnesses. We're dedicated to ensuring excellent healthcare for the people ofAotearoa/New Zealand. The Equity Work Programme at Health NZ focuses on helpingeveryone in the health system think about equity when they do their work. Italso promotes the cultural change needed for the whole system to reach equityin health outcomes.Our people are at the heart of everything we do. Health NewZealand are committed to being good employers and honouring our equalemployment opportunity obligations. Our commitment to equity, diversity and inclusion We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of our life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter. If you have any questions about the role, please contact KerriMcCarthy at [email protected]. #J-18808-Ljbffr