Administration Support Officer

Administration Support Officer – Permanent, full-time position Based in the Visits Reception at Waikeria Prison Challenging but rewarding role Mō te tūnga | About the role Waikeria Prison are seeking an enthusiastic, self‑motivated, committed individual who can complete a wide range of office administration activities. This is a rewarding and challenging position within an environment that will stretch your skills and offer ongoing support. Responsibilities include but are not limited to: Liaising with our management team and the public Liaising with organisations and services we work with Reception and phone duties Booking whanau visits for the men in our care Processing files Record management and ensuring correspondence, reports and other documentation meet Department timelines and standards Providing administration support across our site by setting up meeting invites, taking minutes, recording actions, communicating with external stakeholders and filing In this busy role, you will thrive working collaboratively within a team of up to 20 staff on a 7-8 day roster (with weekend work required). You will operate in a challenging, fast‑paced environment where the ability to multitask, remain adaptable, and follow policies and procedures is essential. Strong judgement is required to effectively prioritise tasks and activities to meet deadlines. Please note that some lifting may be required. Ngā pūkenga me ngā wheako | Skills and experience A strong commitment to manaaki in all day‑to‑day interactions Sound experience and knowledge of office administration practices Resilience when navigating challenging situations in a dynamic environment, with a pragmatic approach to problem‑solving Strong organisational skills, with the ability to adapt, multitask, and meet deadlines A collaborative mindset, with the ability to contribute positively as part of a dynamic team of administrators Excellent interpersonal skills and the ability to work with people from diverse backgrounds in a friendly and non‑judgemental manner A high level of integrity, with the ability to maintain confidentiality when handling sensitive and personal information Proficiency in computer software and database systems, including the Microsoft Office Suite (Word, Outlook, Excel), and the ability to quickly learn new systems Applicants must be a New Zealand citizen, holder of a New Zealand residence permit, Australian citizen, or Australian resident with a current Resident Return Visa. A full New Zealand driver licence is also required for this role. If you have the appropriate skills and experience and are ready to hit the ground running, we would love to hear from you. Ngā painga | The benefits The salary range for this position is $64,717 - $68,434 per annum. Appointment and remuneration will reflect skills and experience relevant to the role. Mō mātou | About us Join Ara Poutama Aotearoa – Department of Corrections, where your work will contribute to improving public safety, reducing re‑offending, and address the overrepresentation of Māori in correctional facilities. As a values‑led organisation, we use the principles of rangatira (leadership), manaaki (respect), wairua (spirituality), kaitiaki (guardianship), and whānau (relationships) to guide our work and achieve the goals of our Hōkai Rangi strategy. We value inclusion and diversity in our workforce, and as a Public Service organisation we are committed to building a workforce that reflects the public we serve. We strive to make our recruitment process fair, and we encourage you to discuss reasonable accommodations with us if required. Applications close on: Monday 17 August 2026. If you have any questions or want to learn more about a career with us, contact [email protected], or visit careers.corrections.govt.nz. #J-18808-Ljbffr