Job Description
Infosys is seeking a Service Desk Analyst to provide 1st line support and BAU technical assistance across client environments from a Wellington-based hub. You will assist with incident management, knowledge-base updates, and rapid restoration of services within SLA targets, while fostering strong client relationships and continuous improvement. The role requires solid communication skills, ITIL understanding, and the ability to work in a hybrid environment with weekend/shift support as necessary. #J-18808-Ljbffr
