Team Leader - National Data Collection | Kaihautū Tira - Kohinga Raraunga

The role |Tetūnga As a Team Leader - National Data Collection, you will be responsible for managing a team of Data Collection Specialists who are focused on calling and receiving calls from businesses and members of the public to collect data for national surveys. Our National Data Collection teams are focused on providing a great user experience for respondents - one that builds trust, is seamless, convenient, safe and recognises their contribution to Aotearoa. You will support the day-to-day leadership of a Data Collection team, which includes motivating, coaching, and directing these frontline roles to achieve the best possible outcomes for our customers and suppliers. Developing and maintaining strong links with internal stakeholders who plan our survey collections and develop our programmes and training is key. Kaimahi in these teams work across a rotational roster covering 6 days of operation each week. This means that there is an expectation within the role to be available to support your team, when necessary, which may include some evenings and weekends. This role is a permanent, remote work from home role, so a private workspace and reliable internet are essential. However, you will need to be based in Christchurch as you will need to attend the Christchurch office on a regular basis for training and support for your team. Proven experience (5+ years) working in a service delivery environment. Experience working with CRM systems, Work Allocation tools or concepts and telephony software, i.e., Salesforce, PureCloud and Excel. Extensive people skills, life skills and work experience to deliver in a role that operates with high autonomy, needing discretion and judgement. Passion for building and coaching high performing, diverse teams with proven experience in people leadership including training delivery. Exceptional communication, problem solving, negotiation and reporting skills. Demonstrate customer focus and connections to different social, cultural, or business groups. Fosters and develops trusted relationships with members of local communities, businesses, and internal members of Collection Operations. Examples where you've demonstrated, encouraged, or supported diversity and inclusion in or outside of work. Knowledge and experience, or desire to learn and build knowledge and experience of Te Tiriti, Tikanga and Te Reo, and engagement with local Iwi. We highly value demonstrated competency in mātauranga Māori, tikanga and Te Reo o Waitangi application in a workplace setting. To support this work, proficiency in te reo Māori, or a strong commitment to developing te reo Māori capability is welcomed. We are seeking candidates with a demonstrated commitment to continuous learning and applying cultural capability in their practice. We recognise that valuable skills can come from both paid and unpaid work. You might have gained experience in education, hospitality, technology, public service, the marae, or the arts. You might have experience from community involvement, volunteering, or whānau responsibilities. We welcome and value all forms of transferable skills. Please bring your full unique self to your application. For all our roles, we’re looking for people who: Act with integrity, take responsibility, and dowhat'sright even whenit'shard. Understand the 'why' behind their work and focus on delivering real value. Stay curious and open to learning, seeing challenges as chances to grow. Build respectful and inclusive relationships, grounded in care for others. Work collaboratively across boundaries and contribute to collective outcomes. We don’t expect you to know everything. What matters is your genuine interest, commitment, and readiness to grow with us. Tell us about yourself in your cover letter, what attracted you to this role, and what you would bring to Stats NZ. Stats NZ Tatauranga Aotearoa is the National Statistics Office, leading the way in data and insights. While this is our focus, it’s our people who are central to everything we do. We value diverse perspectives and experiences, recognising that our work is strengthened by the people behind it. The data and insights we produce help shape decisions across government, communities, and businesses, and playsan important rolein telling the story of Aotearoa New Zealand. Our mahi supports informed decision making at both national and local levels, helping improve outcomes for people, the economy, and the environment. We’re proud of the role we play in guiding and strengthening the data system, with a goal of delivering high quality data with equitable access for all. Curious about what it's really like to work here? Before applying, we encourage you to watch our Life at Stats NZ video. It offers a glimpse into who we are, what we value, and the diverse perspectives and experiences that make Stats NZ a great place to work. What'sin it for you? |Ngāhuakariroki akoe 15 days sick leave allowance (to be used for yourself or people under your care). Funded counselling and coaching through our Employee Assistance Programme (EAP). Visual and hearing health benefits (for permanentkaimahi). Corporate rates for a variety of services and products. Studyassistanceprogrammes. An activesocialclubin each office. Starting salary for this position: $84,027 - $98,855 + Kiwi Saver #J-18808-Ljbffr