Duty Manager

The Hotel Britomart is a smart, contemporary luxury hotel located on Auckland’s downtown waterfront, offering guests an urban retreat in the heart of the city. As New Zealand’s first 5 Green Star hotel, it features 99 timber-lined guest rooms and five suites, all designed by award-winning Cheshire Architects and oriented toward harbour, city, or laneway views. Guests enjoy thoughtfully crafted interiors with elegantly tiled bathrooms, built-in sofas, hand-made ceramics, and minibars stocked with locally sourced products. The hotel sits within the historic Britomart neighbourhood, surrounded by leading restaurants, bars, cafes, and boutique retail, with immediate access to the waterfront, ferry terminal, CBD, and Britomart Transport Centre. With creative event and function spaces and the renowned Landing Suites on the top floors, The Hotel Britomart provides a distinctive setting for memorable stays and occasions. Role Description The Duty Manager is responsible for overseeing daily hotel operations to ensure a seamless, high-quality guest experience throughout each shift. This full-time, on-site role, based in Auckland, includes managing front office activities, coordinating with housekeeping and food and beverage teams, and promptly resolving guest requests and issues. The Duty Manager monitors room allocations, arrivals, and departures, supports staff on the floor, and maintains standards for service delivery, presentation, and safety. The role also involves handling cash and payment processes, managing operational reports, and escalating any maintenance or security concerns as required. The Duty Manager acts as a key point of contact for guests and team members, helping uphold The Hotel Britomart’s brand, sustainability values, and service culture. Qualifications Experience in hotel operations and front office management, including supervising shifts and coordinating service teams. Strong customer service and guest relations skills, with the ability to handle complaints, special requests, and VIP stays professionally. Solid communication and interpersonal abilities to collaborate effectively with colleagues across departments. Competence in using hotel property management systems, reservation platforms, and basic office software. Proven ability to make sound decisions under pressure, manage time effectively, and prioritize multiple tasks. Knowledge of health, safety, and security procedures within a hospitality environment. Previous experience in a luxury or boutique hotel setting is highly beneficial. Relevant hospitality or hotel management qualification, or equivalent experience, is preferred. Availability to work a rotating roster, including evenings, weekends, and public holidays as required. #J-18808-Ljbffr