Job Description
The Warehouse Group is seeking a Customer Care Operations Lead to drive operational excellence across Customer Care in Auckland. You will lead a small, focused team, manage forecasting, capacity planning, and reporting, and partner with offshore and onshore teams to deliver outstanding customer outcomes. The role emphasizes using data insights and AI/automation to lift performance, with a strong focus on coaching, stakeholder management, and continuous improvement. #J-18808-Ljbffr
