Senior Technical Business Analyst

Opportunity to work across our Digital Travel product portfolio including NZTD and Air and Maritime end to end traveller and border officer systems Three extra Customs' service leave days. Be a part of making genuine change to how we deliver value to our customers and users. The New Zealand Customs Service protects and promotes New Zealand through world class border management. We aim to create a great place to work, where our people have a sense of belonging and the capability and desire to meet our future challenges. We are looking for a talented Senior Technical Business Analyst to join our Digital Travel portfolio and to support our product modernisation and continued progression to a Digital-First border. This role is critical for success. Embedded in our Travel product delivery team, you’ll be someone who thinks beyond requirements, is ready to deeply understand the problem at hand, and explore opportunities. From early discovery through to delivery, you will ensure we’re building the right things the right way. About this role… Reporting to the Product Manager, the Senior Technical Business Analyst is accountable for helping our product delivery team to understand the customer and users detailed and validated requirements, and their underlying needs. You will advocate for their business objectives and goals, associated priorities, operational drivers and impacts, and help determine what success looks like. Through partnering with key stakeholders and SME’s, the Senior Technical Business Analyst will work with Product Owners to surface traveller and border officer product feedback, lead cross-team or cross-agency workshops to validate new opportunities, facilitate refinement sessions and other Agile operating rhythms, and help the team to break work down into more manageable business value delivery chunks. The Senior Technical Business Analyst is connected closely across teams in the Digital Travel portfolio, as well as is the bridge with other Government agency Business Analyst’s to ensure the effective evolution of the Digital Travel product set. The Senior Technical Business Analyst will work closely with the Product Manager and Product Owner to obtain regular feedback throughout the product development lifecycle, including participating in product discovery rhythms, and leading UAT testing and UAT acceptance for releases. This is a full-time permanent role, based in Wellington. 5 years+ of relevant hands-on experience as a technical business analyst working within ICT solution delivery, ideally in software development BAU teams within complex technology environments. Hands-on experience and leadership across all stages of the product lifecycle. Experience working in teams that support 24/7 business-critical products and services. Experience working within and championing an Agile delivery framework, alongside understanding of methodologies across DevOps, lean, and product management. Excellent communication skills, both written and verbal with an ability to understand complex challenges/concepts and articulate these in simplified and easy to understand manner. Proven ability to work well in a highly collaborative manner. Ability to work flexibly, delivering change and support across multiple products and services. Able to adapt to and learn new technologies and methodologies as required. Good knowledge of relevant software development areas including development languages, databases, integration, DevOps, build pipelines, automation, API’s, cloud concepts, as well as an understanding of other related areas such as UX design, product development, networking, security compliance, capacity management etc. Strong problem-solving skills. Working at Customs… We aim to create a great place to work, where our people have a sense of belonging and the capability and desire to meet our future challenges. We are an organisation that is clear about our mission and this is underpinned by Te Pou Tokomanawa (the Foundations) and our Whanonga Pono (Values). Our work really matters to the safety and success of New Zealand. We care about well-being, personal growth, and job satisfaction, which is supported through: offering on-the-job training, formal courses and leadership programmes, and the chance to move across diverse roles fostering inclusive and supportive team environment with vibrant social and cultural groups supporting flexible working - talk to us about how we can help you achieve your flexible working goals, within our operational requirements providing discounted health insurance, and free on-site gyms (in some locations) Three days of service holidays, in addition to four weeks of annual leave What we value… Being customer / user focused to determine needs versus wants Organising around value being delivered Leveraging data to make more effective decisions Visibility and transparency Focusing on delivering value earlier over increasing delivery velocityEmpowering and enabling our people and teams Embracing diversity, inclusion, and belonging for our people Great additions to the Digital Travel team will… Use direct and effective communication and are collaborative in all you do Respectfully collaborate, compromise, and work together to achieve shared outcomes Do what you say you will, and actively self-evaluate to continually grow and develop Value honesty in others and yourself, and in turn are able to hear, adapt, and give constructive feedback Care about people’s wellbeing Understand that everyone has a voice and every voice counts Not be afraid to give things a go - even if it is unsuccessful, we have learnt something. To join Customs in any role you must be a New Zealand citizen or NZ permanent resident. This means: a New Zealand Citizen or New Zealand Permanent Resident who has resided continuously in New Zealand for the last 5 years and resides in NZ at time of application; or a New Zealand Citizen or New Zealand Permanent Resident who has resided in New Zealand for the last 5 years and resides in NZ at the time of application. You may have been absent from New Zealand for periods of six or more months within the past five years, preferably in one or more of the following countries: either Australia, Canada, UK or the USA. You will be required to provide overseas police certificates for these periods spent outside of New Zealand. You must have a background history that is verifiable and can be assessed as appropriate by the New Zealand Security Intelligence Service towards a recommendation of suitability for security clearance at a higher level. Due to the nature of Customs work, you must have a clear Police record. The successful applicant will also be required to pass a drug test as well as being subject to random, ongoing drug tests during their period of employment with Customs. (These requirements apply to all successful applicants for roles at Customs and Customs employees.) Applications close at 11pm, Sunday 23 August 2026. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role. We also offer flexible working arrangements. If you have any specific questions about the role, please contact Suzanne Leahy (Senior Recruitment Advisor) at [email protected]. #J-18808-Ljbffr